• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Bring Teams Together to Collaborate on Ideas

Add users, assign roles, and set permissions

Foster collaboration among teams by creating an in-house knowledge bank using our internal knowledge base software. Add users with a single click. Assign roles such as administrator, editor, viewer, and contributor to different individuals or teams and provide them permissions based on their roles. Delete users easily or make a user inactive.

  • Add, edit or delete users easily
  • Assign roles & permissions
  • Cultivate a knowledge-sharing culture

Create & Share Knowledge Instantly

Find and manage documents in one place

Build a knowledge base from scratch using our powerful internal knowledge base software. Write, edit, and upload content easily with MS Word-like editor. Choose from basic and advanced formatting options and handpick your favorite fonts to style your content. Develop an impressive internal knowledge base and manage information in one place.

  • Write & edit content easily
  • Choose from a variety of fonts
  • Upload Word docs, PDFs & presentations

Provide Anytime, Anywhere Access

View docs on your favorite device or browser

internal knowledge base features with anytime anywhere access

Your employees prefer being on the go. Enable them to find information from anywhere and anytime they want. Create an online internal knowledge base that works well on multiple devices such as mobile phones, tablets, and laptops. Ensure that your knowledge base works seamlessly on any operating system, including Windows, iOS, or Android.

  • Access help articles from any device
  • Read files & documents on the go
  • Provide 24/7 instant access

Measure Performance With Insightful Reports

Know what your employees are searching for

Track knowledge base performance and know what your employees are looking for with our internal knowledge base tool. Find which keywords led to successful searches and which failed to yield results. See articles that are popular or rated poorly by employees. Find broken links and fix them. Leverage these insights to improve the performance of your internal knowledge base platform.

  • See successful & failed searches
  • View popular & poorly rated articles
  • Find & fix broken links

Perfect For

Context-Sensitive Help software
Context-Sensitive Help

Create a knowledge base and use contextual help tools to create on-site and task-based help.

Help Authoring Software
Help Authoring Software

Design, create, publish and maintain help files, manuals and documentation using help authoring software.

Wiki Software
Wiki Software

Collaborate with team members to create public and private wikis. Manage content with advanced authoring options.

Features

  • Internal KB with Easy Document Editor Easy Document Editor

    Write, edit, and upload content easily. Choose from basic or advanced formatting options to style your content.

  • Internal KB with Roles & Permissions Roles & Permissions

    Boost collaboration among employees by assigning separate roles to different teams.

  • Internal KB with Roles & Permissions Insightful Reports

    Know your employees are searching for. Analyze search patterns and improve results.

  • Internal KB with Anytime, Anywhere Access Anytime, Anywhere Access

    View and manage knowledge base on laptops, tablets or smartphones.

  • Customize & Brand with Internal KB Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • Centralize Documents with Internal Knowledge Base Software Centralize Documents

    Centrally access company documents, manuals & more.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

What is internal knowledge base software?

An internal knowledge base software (aka internal KB) is a knowledge bank created by an employer to be consumed strictly by their employees. Consider it to be a 24/7 instant self-help that employees can source whatever information they want, whenever they want, from wherever they are.

What are the benefits of internal knowledge base software?

Internal knowledge base software benefits on three major fronts:

  • 1) It saves tons of time for your employees: with knowledge easily accessible, they don’t need to run from pillar to post to seek help.
  • 2) Enhances employee productivity and overall performance
  • 3) Increases team collaboration - easily add users & assign different roles
How to build an internal knowledge base?

All you need is the right knowledge base software to build a compelling online knowledge repository for your employees. A powerful tool provides you everything you need to create an internal knowledge base, right from authoring and publishing features to collaboration and customization options. Read this guide to learn about How To Create an Internal Knowledge Base.

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