ProProfs Knowledge Base integration with ProProfs Chat keeps your agents happy and customers happier. While your agents can easily answer customer questions the moment they arise, customers get an instant support experience.
Clubbing knowledge base and live chat paves the way for quick customer-agent conversations with the aim to deliver seamless, 24x7 support. Make the most of this robust integration to ensure that no customer issue slips through the cracks.
Let’s now dig into the features and benefits of knowledge base integration with ProProfs Chat.
The knowledge base integration with ProProfs Chat allows you to add crucial article links to your chat widget. You can add key article links to the chat window. Direct customers to the right article in your knowledge base and provide instant help, even before they start a conversation with your chat operator.
Clubbing knowledge base and live chat pave the way for quick issue resolution. If customers don’t get what they are looking for in your self-service help center, they can directly chat with your operator and vice versa. Equipping customers with instant support via a knowledge base and live chat reduces the chances of customers raising tickets for trivial matters.
Save operators from chasing experts and browsing scattered files every time a customer question pops up. Take operator productivity and customer delight a notch higher by enabling quick link-sharing with customers via chat . This allows operators to point customers to the right sections of your help center that have the information they are seeking.
ProProfs Knowledge Base integration with ProProfs Chat comes with an AI-powered Chatbot that provides even faster answers to customer questions. Chatbots never sleep, so customers have access to 24x7 help right at their fingertips. While it boosts customer delight, it eases the burden on your operators as they don’t have to deal with the most common customer issues.
Arm your customers with the goodness of self-service and the convenience of extended chat support. Give them the best of both worlds on their screens - 24x7 self-service and quick chat support. Provide a 360° support experience and ensure that no customer issue goes unattended.
Unlock a range of opportunities to delight customers at every step by integrating ProProfs Knowledge Base with ProProfs Chat. Follow the simple steps mentioned in our integration guide, and you are good.