ProProfs Knowledge Base and Google Analytics is a powerful combination that allows you to monitor knowledge base traffic, track customer search patterns, identify popular pages, and much more.
Use this free and robust integration to understand your customers, the keywords they frequently use to search for information, bounce rate, and popular articles. This information can be used to improve existing articles, add new articles to your knowledge base, and provide customers with a delightful experience.
Identify the keywords frequently searched by customers in your knowledge base. Write relevant articles on these keywords and ensure that customers are able to find what they are looking for.
Track the most viewed articles and list them on your homepage. This will relieve customers from digging deeper into your knowledge base to get what they want.
Track engagement metrics such as bounce rate for individual pages, average time spent in your knowledge base, and pages visited per session. This will help you identify articles that need to be improved for better customer engagement.
ProProfs Knowledge Base and Google Analytics integration help you identify the path customers take after landing on a page. Identify the sections where customers get stuck while browsing your knowledge base, and improve them to deliver better experiences.
Visit our guide for step by step instructions to integrate ProProfs Knowledge Base with Google Analytics.