ProProfs Knowledge Base and Freshdesk integration helps you provide seamless self-help and ticketing experience to your customers. Embed a Freshdesk support form in your knowledge base, and enable your customers to raise a ticket instantly. Direct all tickets submitted by customers to your Freshdesk account and resolve them in minutes.
Embed Freshdesk support form in your knowledge base and enable customers to submit feedback, feature requests, and suggestions easily. These are then directed to your Freshdesk account, where a ticket for the same is generated automatically.
Suggest relevant pages from your knowledge base as soon as a customer starts typing the subject in the ticket form. Help customers find answers right away without raising a ticket.
Make the experience of raising a ticket effortless for your customers. Embed support forms anywhere in your knowledge base, so that customers can raise a request regardless of which page they are at. You can even add this form to your website or app.
ProProfs Knowledge Base and Freshdesk Integration is a breeze. Follow the step-by-step instructions provided in the guide to integrate these two powerful tools.