You can do so much with Freshdesk by integrating ProProfs Knowledge Base seamlessly with it. Let the magic of ProProfs flow with your favourite app.

What Is Freshdesk & Knowledge Base Integration?

ProProfs Knowledge Base and Freshdesk integration helps you provide seamless self-help and ticketing experience to your customers. Embed a Freshdesk support form in your knowledge base, and enable your customers to raise a ticket instantly. Direct all tickets submitted by customers to your Freshdesk account and resolve them in minutes.

Features & Benefits of Freshdesk & Knowledge Base Integration
  • Initiate Freshdesk Tickets From ProProfs

    Embed Freshdesk support form in your knowledge base and enable customers to submit feedback, feature requests, and suggestions easily. These are then directed to your Freshdesk account, where a ticket for the same is generated automatically.

  • Deflect Tickets With Instant Article Suggestions

    Suggest relevant pages from your knowledge base as soon as a customer starts typing the subject in the ticket form. Help customers find answers right away without raising a ticket.

  • Embed Support Forms in Your Knowledge Base

    Make the experience of raising a ticket effortless for your customers. Embed support forms anywhere in your knowledge base, so that customers can raise a request regardless of which page they are at. You can even add this form to your website or app.

ProProfs Knowledge Base and Freshdesk Integration is a breeze. Follow the step-by-step instructions provided in the guide to integrate these two powerful tools.

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