• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Easily Create FAQs Using Templates

Write & edit with MS Word-like editor

create FAQs using free templates

Pick a template of your choice and start creating an FAQ section for your website. Write and edit content easily with the MS Word-like text editor provided by our FAQ tool. Want to pace up the content creation process? Import existing content from PDFs, word docs, and PPTs, right into your FAQ section. Customize with your firm’s logo, brand name, fonts, and themes.

  • Create FAQs with a simple text editor
  • Upload PDFs, docs & presentations
  • Customize to resonate with your brand

Make Information Search Effortless

Google-like search for a seamless user experience

searchable FAQ software

Provide your customers with an effortless browsing experience with our Google-like search engine that autocompletes questions as customers start typing in something to search. Cross-link articles and drive customers to relevant help pages using our FAQ software. Add a table of contents for effortless navigation.

  • Autocomplete questions
  • Cross-link relevant help articles
  • Organize navigation with a table of contents

Build Multiple Sites

Create a site for each brand, customer, or product

Create multiple sites with online FAQ

Building multiple sites is extremely easy with our FAQ management software. You can add new sites and customize them as per your target audience. Each site can have its own branding, domain name, theme, and more. Reuse content across multiple sites with the help of merge tags and content snippets. Track any revisions or updates made to the sites with revision history.

  • Reuse content
  • Brand as needed
  • Track revisions & updates

Anytime, Anywhere Access

Provide 24*7 self-service

FAQ software features with anytime and anywhere acces

Create FAQs and empower your customers to resolve queries on their own. Provide customers with 24/7 instant self-help and reduce tickets by upto 80%. Ensure that FAQs work well on multiple devices, including mobile phones, laptops, and tablets. Deliver a delightful experience to your customers with our FAQ software.

  • Reduce tickets by 80%
  • Access on mobiles & tablets
  • Delight customers with 24*7 self-help

Perfect for

Self-service help center

Create a self-service help center and empower your customers to answer questions on their own without reaching out to your support staff.

online documentation software

Build online documentation that your service staff and customers can use to find information instantly. Design it with your company logo, brand name, and colors.

Wiki Software

Make information-gathering seamless for your employees by creating a company-wide online wiki. Improve team collaboration and create a knowledge-sharing culture in your organization.

Features

  • WYSIWYG Text Editor helps to publish FAQ
    WYSIWYG Text Editor

    What you see while editing is exactly what you get when you publish your FAQs.

  • Anytime anywhere access
    Anytime, Anywhere

    View and access knowledge base on laptops, tablets or smartphones.

  • Reduce Tickets with FAQ software
    Reduce Tickets

    Customers instantly find answers on your self-service help site.

  • Customize brand and logo in online FAQ
    Customize & Brand

    Brand your help site with customized fonts, colors, logos & more.

  • searchable online FAQ
    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Centrally access documents in online FAQ
    Centralize Documents

    Centrally access company documents, manuals & more.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

What is an FAQ page?

An FAQ page comprises a list of common questions customers have about a product or service, along with their answers. It forms a crucial part of a company’s website as customers usually flock to this page to resolve their questions.

What is FAQ software?

FAQ software helps you create a self-service FAQ section on your website. It empowers customers with self-help, enabling them to resolve queries on their own.

Why are FAQs important?

An FAQ page helps you provide a delightful problem-solving experience to customers. A well optimized FAQ section can offer customers direct answers to any questions they have regarding your product or service.

Awards & Press

Winner: Best Knowledge Management Software, Crozdesk
Winner: Best Knowledge Management Software, Crozdesk
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Quality Choice Knolwedge Base Solution, Crozdesk
Quality Choice Knolwedge Base Solution, Crozdesk
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Gold, Brandom Hall Excellence Awards
Winner: Gold, Brandom Hall Excellence Awards
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