Sycamore Education customers get a central place for help
What Sycamore Education needed
Sycamore Education offers a comprehensive online student management system specifically designed for PreK–12 schools. The system has more than 300 built-in features. Schools continue to select Sycamore Education as their choice of online student management systems because of the richness of features and capabilities that all come with the solution.
Sycamore has been praised time and time again for their receptiveness toward customer feedback. This commitment drove them to publish more useful content for their customers.
Why Sycamore Education chose ProProfs
Sycamore customers wanted a place to search for answers to their questions, read documentation, watch videos, and browse for content. They needed a central system to bring all this content together and make it searchable.
Listening to customer feedback is key to Sycamore. The built-in feedback feature allows their readers to rate whether the information was helpful and submit a comment about the page. This helps Sycamore improve their documentation.
Because their product has more than 300 features, they also need a better way to organize their thousands of pages of documentation. Editors can easily organize the table of contents by dragging and reordering pages.
The publishing capability of ProProfs was another driving factor for choosing the platform since the editor and publishing tool within ProProfs are extremely intuitive and require virtually no training time.
ProProfs offered the solution
Sycamore now has a rich central environment for all their help documentation. Their customers have a self-service area where they can go to search content, watch training videos, and get answers to all their questions. This has greatly reduced the number of support tickets they receive and also improved customer satisfaction.
Fremont, NE USA
Customer since: 2013
- Publish site as PDF
- Easy help authoring
- Ability to create multiple sites
- Multi-user authoring and collaboration
“ProProfs will revolutionize the support materials within Sycamore Education through its search-oriented operations, pagination, linkable pages, and print capabilities.”