About

Unleashed is one of the leaders in inventory management solutions since 2009. Unleashed partners with a range of online accounting, point-of-sale, and e-commerce software to form a complete end-to-end business management solution. Its software provides a powerful platform to accurately manage inventory in real-time, delivering dynamic inventory intelligence for better business decisions. Unleashed Software has customers in over 80 countries from enterprise-level corporations to start-ups.

Problem

We were looking for a replacement for our help center and wanted something cloud-based for all our product documentation and user guides. Prior to ProProfs, we managed our documentation using Author-It!, which at times did not perform adequately, and the complexity hindered the writing process. We wanted to be able to quickly write and publish content without having to deal with complexities and steep learning curves. We Unleashed Software wanted a fast and easy-to-use solution that could be managed by one person without needing to rely heavily on our design and development team.

Solution

ProProfs provided us a natural fit, as the simplicity of the tool enabled us to concentrate on what is most important to our customers – the content. Our customers wanted a help center that had an excellent search feature. We found ProProfs as a good fit because it is reliable, easy-to-use, and robust in its capacity to contain a lot of information. ProProfs provided us the ability to customize our site branding and styles without any need for developer support.

Result

Our customers really liked the Google-like search results. It made it easy for them to search and locate the information quickly. We also wanted that customers could save any page as a PDF. Our support agents liked ProProfs-Zendesk integration. Now, they can search for content quickly and apply it to a ticket without opening another browser window.

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