About

Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Its leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. With offices in Sydney, Australia, and Chicago, Smokeball is a growing company of more than 130 strong employees..

Problem

We were previously using ZenDesk. Its knowledge base lacked out of the box functionality. We wanted something that could help us add lightboxes for images, embed videos, duplicate pages, create PDFs, and more.

Solution

That’s where ProProfs Knowledge Base came into the picture. Also, we were using a different platform for e-learning certifications earlier. It was nice to switch it all under one place using ProProfs Training Maker and Quiz Maker.

Result

The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.

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