About

OpenCart is a powerful open-source online store management program that is designed to be feature-rich and user-friendly. It is a robust e-commerce solution for Internet merchants with the ability to create their own online business and participate in e-commerce at a minimal cost. It enables you to manage all the aspects of your online store from any device as per your convenience.

Problem

Prior to ProProfs, we used Atlassian Confluence to manage our user manuals. We found Confluence too clunky and slow. It took up a lot of server resources, and it could not handle even small traffic loads on a standard server. In addition to performance issues, It was also complicated to use, and it took time to train people on it. Although comprehensive and well documented, it was just not the right solution for our needs. We needed software that was easy to use and robust to handle our traffic.

Solution

ProProfs was one of the many potential solutions we reviewed. We selected ProProfs for several key reasons. Since it is a managed solution, we did not have to worry about managing servers or traffic bottlenecks. With over 2,000,000 monthly visitors, ProProfs provided us the peace of mind that our documentation would always be available to our customers. We also liked how quickly the ProProfs support team responded to our questions. If there were any issues, we knew that ProProfs’ support team would quickly respond and solve the issue.

Result

ProProfs gave our users a single location for accessing user guides where they could quickly and easily find information. Using ProProfs greatly reduced the number of support calls and tickets that our support team used to receive, giving them more time to focus on improving other areas of our business. It also helped us to improve our customer service and product adoption.

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