About

Konnexsion is more than just software – when you use it, you take control of the day-to-day demands of property management. We help customers take complete control of the day-to-day demands of property management. We enable customers to future-proof their property businesses by assisting them in building strong relationships with stakeholders, managing tasks, tracking income and expenditure, and much more.

Konnexsion

Problem

Our development team was doing a great job of building our core product - Property Management software. But we wanted to create an online knowledge base for our user community. We needed something that helped our non-development staff to continuously edit the content so that our developers don't get distracted from their core product development duties.

Solution

ProProfs Knowledge Base provided us the right solution. It helped us create a central knowledge repository across all areas of our application. We have a context-sensitive help widget that pops upon request from any page in our application, making it easy for users to access knowledge instantly. ProProfs helped us create a full help site and add tooltips that our users could access from within the application. We can also filter the help pages by user type.

ProProfs support has always been available and responsive to our needs. We wanted some custom features. ProProfs support worked through these problems and resolved them. A good collaborative effort.

Result

With ProProfs, we have seen a substantial reduction in the time and effort required by developers in creating help content. We can now provide specific help related information directly to our user base. This has improved customer satisfaction and the usability of our application. Help content can now be easily maintained without the need for production deployment of our application code. ProProfs has certainly made life and work easier.

Related Stories

Smokeball
The support has been solid. Issues are always resolved within 24-48 hours.
Smokeball
Nissan ProProfs Knowledge Base Customer
Helped us reduce the number of calls going to the corporate help desk!
Nissan
Aquent ProProfs Knowledge Base Customer
The system is very intuitive and friendly to use.
Aquent
Create Knowledge BaseGet a Demo
Sign Up Free
Live Support