About

Konnexsion helps customers take complete control of the day-to-day demands of property management with its property management software. It enables customers to future-proof their property businesses by assisting them to build strong relationships with stakeholders, manage tasks, track income and expenditure, and much more.

Problem

Our development team was doing a great job building our Property Management software - our core product. But we wanted to provide a knowledge base and help content for our user community. We needed something that helped our non-development staff to continuously edit the content so that our developers don't get distracted from their core product development duties.

Solution

ProProfs provided us the right solution. It helped us create a central knowledge repository across all areas of our application. We could add a context-sensitive help widget that popped-up on request from any page in our application, making it easy for users to access knowledge instantly. ProProfs helped us create a full help site and add tooltips that our users could access from within the application just by hovering over a field or 'information icon'. We were also able to filter the help pages by user types.


ProProfs support has always been available and responsive to our needs. We found areas that were not working as we expected, but support worked through these problems and resolved them. A good collaborative effort.

Result

With ProProfs, we immediately saw a reduction in the time and effort required by developers in creating help content. We were able to provide specific help related information directly to our user base, which improved customer satisfaction and the usability of our application. Help content can now be easily maintained without the need for production deployment of our application code. It has certainly made life and work easier.

Related Stories

Smokeball
The support has been solid. Issues are always resolved within 24-48 hours.
Smokeball
Nissan ProProfs Knowledge Base Customer
Helped us reduce the number of calls going to the corporate help desk!
Nissan
Aquent ProProfs Knowledge Base Customer
The system is very intuitive and friendly to use.
Aquent
Create Knowledge BaseTake a Tour
Sign Up Free
Live Support