About

Based in the United States, Kenco is the largest woman-owned third-party logistics company that provides integrated logistics solutions including distribution and fulfillment, transportation management, material handling, engineering and innovation consulting, and information technology. Operational since 1950, we currently have over 200 clients across industries with different logistics requirements. Our vision is to redefine 3PL with our innovative and connected solutions.

Kenco Logistics

Problem

Our solutions team has gathered a vast amount of information about vendors, innovation solutions, and technology, but it is often not shared with other teams. It’s stuck in inboxes and stacks of business cards. We needed a way to share that information with other teams.

Solution

Initially, a small group in the solutions team started using ProProfs Knowledge Base and quickly created a few dozen articles. Then, other team members began asking for access, and soon, by popular demand, we opened the site to the entire team.

Our previous data repository was quite clumsy. As a result, data was rarely updated, and no one referred to it. Creating an article is a piece of cake now. Updating an existing article takes just a click, thanks to ProProfs Knowledge Base.

Sorting stacks of business cards, handouts, and whitepapers after attending trade shows used to be a tedious task. Now, we are always excited about upcoming shows as we can enter information into the knowledge base on the fly, or when we return home. It's a great place to store information permanently. Even if we separately visit the same booth, we can add our learnings to a shared article. It keeps the knowledge base updated at all times.

Result

With ProProfs, we've had a data explosion. In just a few months, our knowledge base has exploded to over 200 useful articles that are full of relevant data, images, and videos. Our teams can access this pool of valuable data anytime and from any device. This helps them perform better in their roles.

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