About

Founded in 1976, Acer is one of the leading ICT companies with a presence in over 160 countries. With the mission of ‘Breaking barriers between people and technology,’ we strive to open new possibilities for consumers as well as businesses. Our strong workforce of 7000+ employees is committed to research, design, marketing, sale, and support in the realms of service-oriented technology, Internet of things, Gaming and Virtual Reality.

Acer

Problem

We needed an internal documentation system that would sync all our documents from the main Acer headquarters database. Since we have operations across the globe, we thought a tool that could help us build documentation in multiple languages would be a good choice. Our initial need was for internal documentation, but we wanted to extend the solution to some of our customers. Therefore, we were looking for a solution with multiple security levels and password-protection systems to share our internal documentation safely with some customers.

Solution

ProProfs Knowledge Base provided us exactly what we were looking for - support, customization, and security. It helped us build internal documentation, sync it with our existing database, and provide secured access to employees.

Result

As we anticipated, ProProfs has good service and good structure. The service team at ProProfs has a good attitude and strives to ensure customer queries are heard and answered. We were really happy to see that the ProProfs team built APIs to sync our documents, and helped us integrate with our ADFS. We could also set up our knowledge base home page to enable secure login functionality, and it wouldn’t be possible without ProProfs’ constant assistance. The best part about ProProfs Knowledge Base is that it supports multiple languages. This was an asset for us as we could serve our employee base spread across 160 countries.

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