Purchasing the Best Knowledge Base Management Software

Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you.

Recommendations are okay, but you must first make sure that you appreciate the need for the particular knowledge base management software in question. Study your business and realize the shortcomings and from there you can proceed to purchase a knowledge base management software that will definitely meet your needs. The following are some of the features that you should be looking for, which should help you choose the best knowledge base management software for your business.

Ease of use

Any relevant knowledge base management software has to be easy to use. You and your staff do not need to struggle to get around the system. You should be able to install it, uninstall it, customize it and make any other modifications to the program without struggling.

Control panel

You must have full administrator privileges to the control panel of whichever knowledge base management software that you are about to purchase. It is rather common sense because there is no reason why someone else who is not party to your business would own rights to the administrative control panel other than yourself.

Workflows

Look for a system that allows you the ability to create and distribute the flow of work. This is supposed to enhance efficiency in the workplace.

Browser access

The knowledge base management software that you are about to purchase has to be accessible from any web browser for it to be relevant to your customers. This calls for several testing phases by the developers or your in-house team of developers. In particular, if you are to have the knowledge base management software custom made for your business, this is imperative, and you cannot ignore it.

User authentication

One of the most important features that you need to look for when you are about to purchase any knowledge base management software is to make sure that you are able to authenticate users from remote regions. This means that you do not necessarily have to be physically present to grant user privileges to anyone, but as long as you have access to the system network, you should be good to go.

While still on the issue of user privileges, it is important to ensure that the knowledge base management software you are purchasing allows you unlimited privileges for the users. As an administrator, you should have the capacity to control all the privileges according to your specifications. However, there should not be any limits to how many users you can allow into the system.

Content management

A good number of the knowledge base management software that companies have access to at the moment also double up as content management systems. With this in mind therefore you should not have to struggle with limits on content that you are to publish.

The system should have freedom of access, such that you can post, publish and modify content in whichever way possible, without any hindrances at all. Display for categories and folders is another UI feature that you have to focus on. The users should be able to change the display depending on their preferences at any given time. By focusing on these features, you will be in a good position to purchase the finest knowledge base management software so far.

Conclusion

It is important to have a good knowledge base management software for your business, especially at the moment with the core business concepts relying on customer services. These are the perfect storage platform for any kind of information. It is invaluable for your business, and as long as your website has a knowledge base, you can rest assured that your customers will be well taken care of.

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About the author

Brayn is a knowledge management expert. He has been published in CustomerThink, PointVisible and Apruve. As a customer support specialist at ProProfs, Brayn has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted. You can catch up with Brayn on Twitter and LinkedIn.

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