Any organization, big or small, runs on processes. The process to hire an employee, sell a product, onboard clients, train teams, and the list is endless.  To say that they form the core of an organization will be an understatement, as businesses simply cannot exist without processes. They are indispensable for firms to function seamlessly...

There is a process to everything – right from the simplest ones such as making tea or Maggi, to more complex ones such as baking a cake, filling out a form, or applying for a scholarship.  What’s a process? A very basic question, but what we don’t realize is that whatever we do on a...

Customer service has got a massive makeover in recent years. Calls and emails are a thing of an era gone by, as customer service today is all about customers helping themselves, and becoming self-reliant.  Thanks to the influx of technological developments, customers have become so accustomed to getting everything in an instant, that the mere...

In today’s economy, knowledge is one of the most valuable assets that businesses have. At the workplace, this intangible asset plays a significant role in enhancing employee productivity and efficiency. Knowledge, when managed and shared effectively, can save a significant amount of time that would otherwise be spent on trivial tasks like:  digging through emails...

What image comes up in your mind, as soon as you hear or see the word technical manual? Probably, an endless, boring, complex, and lackluster written set of instructions that are meant for those with technical knowledge.  Well, it’s nothing of that sort. In fact, a technical manual is completely online. It is targeted towards...

To stay relevant and competitive in the market, simply focusing on customer happiness won’t suffice. Times are changing, and you need to move past customer happiness and take a step ahead by focusing your energies and channelizing your efforts towards customer delight.   For achieving this, the first thing that comes to your mind is your...

Customer service has become a major differentiator to gain an edge over the competition. Customer expectations of service quality are also on the rise, with more and more clients becoming intolerant with brands that fail to meet their expectations.  In fact, 91% of dissatisfied customers leave brands without complaining, which means companies lose the opportunity...

Are you constantly answering repeated questions by employees? Are you facing employee churn and finding it challenging to retain employees for a long term?   Ever wondered as to what can be the reason behind these persistent problems? Think about it, and you might get a hint. In fact, if you analyze, ineffective or worse, lack...