Knowledge Management

Recent Articles

How to Create a Corporate Wiki for Your Business

What’s the first thing you rely on while searching for anything online? It’s got to be Wikipedia, and the reason is pretty simple. It has all the basics covered, and information is updated from time to time. Also, it offers links to related pages, which you might prefer browsing through.  It’s a one-stop information center...
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Support Remote Workforce During COVID-19 : Challenges & Best Practices

The COVID-19 pandemic has left the world shocked and shaken. Millions of businesses, both large and small, have been forced to go remote all of a sudden.  While some companies pulled off the transition well, many firms are going berserk with this sudden switch. They have to reset their work systems at a fundamental level,...
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How to Improve Customer Experience (CX) Amidst COVID-19 Pandemic

The COVID-19 pandemic has cast a gloomy spell on the world, leaving no industry or individual unaffected. With global economic activities at a historic low, businesses are struggling with a shrinking customer base and declining revenue.   The one thing that can help you get through these turbulent times successfully is providing exceptional customer experiences. Unlike...
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7 Best Practices to Keep Your Knowledge Base up and Running

The concept of knowledge management has opened doors to scores of growth opportunities for businesses of all sizes and kinds. This is why organizations are increasingly embracing this concept with the hope to register higher sales, clock more revenue, keep employees and customers happy, and, most importantly, improve their market position.  But, how is online...
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What Is Software Documentation? Types, Benefits & Best Practices

Regardless of how simple your software is, customers will always have questions, and you can’t expect them to reach out to you via call or email every time. They can have ten questions in a day, so do you think they should call you ten times a day? That would be absurd and frustrating on...
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How to Create Process Documentation

Any organization, big or small, runs on processes. The process to hire an employee, sell a product, onboard clients, train teams, and the list is endless.  To say that they form the core of an organization will be an understatement, as businesses simply cannot exist without processes. They are indispensable for firms to function seamlessly...
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What is Process Documentation?

There is a process to everything – right from the simplest ones such as making tea or Maggi, to more complex ones such as baking a cake, filling out a form, or applying for a scholarship.  What’s a process? A very basic question, but what we don’t realize is that whatever we do on a...
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How to Create a Self-Service Help Center

Customer service has got a massive makeover in recent years. Calls and emails are a thing of an era gone by, as customer service today is all about customers helping themselves, and becoming self-reliant.  Thanks to the influx of technological developments, customers have become so accustomed to getting everything in an instant, that the mere...
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Self-Service Portal – A Quick Start Guide

Self-service plays a critical role in knowledge management for customers and the support teams. Self-service is emerging as one of the most advanced and instant means of customer support. It offers instant access to information, reduces the workload on support resources, and saves time at both ends – customer and support team.  Customers are the...
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What Is an Internal Knowledge Base – All Basics Covered

In today’s economy, knowledge is one of the most valuable assets that businesses have. At the workplace, this intangible asset plays a significant role in enhancing employee productivity and efficiency. Knowledge, when managed and shared effectively, can save a significant amount of time that would otherwise be spent on trivial tasks like:  digging through emails...
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Create a Knowledge Base