Knowledge Management Blogs

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How to Create a Private Wiki: Complete Guide

What is the first thing that comes to your mind when you read the word – wiki?  We all know the answer. It is Wikipedia.  You’d be surprised to know that Wikipedia is the 6th most-visited website worldwide. Innumerous people across the globe turn to Wikipedia to get the latest information about a variety of...
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15 Best FAQ Page Examples To Inspire Better Customer Support

Do you know why most FAQs fail?  They are either hard to access, difficult to understand, or painful to navigate.  The section that’s one of the most important in a website is usually ignored.  What an irony! There is no other place where visitors show how curious they are to learn about your offerings than...
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FAQ Page Best Practices: How to Optimize Your FAQ Section

When you are busy crafting marketing or customer service strategies, there is a bleak chance that FAQs will even cross your mind.  This is the story of almost every business.  An FAQ section is a hidden, underutilized tool on your website that constantly screams for attention but to no avail. It leads a life of...
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Top 15 Knowledge Management Trends to Keep You Ahead of the Curve

In this hyper-connected era, a Tsunami of knowledge is being generated and shared by organizations.   If estimates are to be believed, a mind-boggling 59 zettabytes of data was generated in the year 2020 alone.  But the bitter truth is that knowledge alone cannot work its magic.  Knowledge should be tied to action to deliver real...
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Organizational Learning – The Key to Survive, Sustain & Succeed

Are you one of those organizations struggling with stagnant growth and stunted innovation?  Well, it’s time you took your organization towards the learning curve and changed for the better.  At a time when the competition is at its peak, technology is advancing, and customer preferences constantly shifting, sticking to old ways is extremely risky. The...
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10 Leading User Documentation Examples to Inspire You

Do you have a flawless product but still receive customer complaints?  If yes, chances are you don’t have user documentation, or if you have one, it’s not up to the mark.  It’s not just the design or features that make a product or service successful. Comprehensive user documentation plays a crucial role in realizing your...
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How to Improve Customer Experience With Knowledge Management

Gone are the days when product and price dictated a company’s success.  89% of companies today compete solely on the basis of customer experience. In this digital world, customers are in the driving seat, you need to pivot towards crafting exceptional experiences to stand strong with your heads held high.  What if you don’t work...
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How to Create a Knowledge Base: Step by Step Guide

Whether you are an established business or a startup, constantly rising ticket volume can test your patience and give you sleepless nights. Are you looking for a quick solution to this perpetual challenge?  Well, it’s time you brought a strategic change in your business processes and altered the way you approach customer support.  Unlike some...
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Knowledge Management System: The Complete Guide with Examples

In today’s digital age, businesses are bursting with data. This data guides everything that happens in your company.  For example:  The support you provide to customers depends on your knowledge of their pain points and the challenges they face.  Your products are developed and improved by your team’s in-depth knowledge about the subject.  The way...
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How to Create Awesome Internal Documentation: A Complete Guide

Ever wondered what’s keeping your employees disengaged and unproductive at work?  It can be a lack of a structured information flow that leads to poor communication.  We all know what happens next.  Employees end up making poor business decisions that can change your company’s fate.  This means you need to work internally to prevent information...
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