Knowledge Management

Recent Articles

How Knowledge Management can Help Sustain a Business During Recession

From the beginning of 2016, economists have been speculating the advent of a new recession phase in the next year. However, 2017’s economic scenario has not turned out to be as gloomy. Economically, everything seems good till now this year. But the threat of speculated global recession can not be ignored just yet. The recession...
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6 Tips for Enhancing Post-Training Knowledge Transfer

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer starts with the content. If...
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4 Help Authoring Mistakes Technical Writers Should Avoid

The first time I heard this highfalutin sounding word “help authoring” it was a profoundly excruciating experience. That was a time when I was just starting out on my journey as a technical writer. But now the word doesn’t seem so daunting, in fact, I feel these two words succinctly sum up the essence of...
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Key things you should know about a Self-service knowledgebase

A self-service knowledgebase is a perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries. But then the question still remain – why go for self-service...
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Make Customers Love You with High-Quality User Guides

It’s well established that releasing through user guides increases customer satisfaction with your products, in the same way, that consolidating your organization’s internal wisdom into a central knowledge base improves new employee onboarding and on-the-job morale. But have you considered that the development of high-quality user guides can be more than just a neat internal...
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5 Easy-to-Implement Steps to Improve Workplace Efficiency

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing and being successful – which ultimately has a positive impact on your organization and...
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5 Ways to keep your Call Centre Workforce Happy

Your call center is a very hands-on extension of your business. It’s a portal through which customers interact with your brand and form opinions on who you are. So, it makes sense that you’d want to foster a sense of happiness and community in your call center. Here’s How You Foster a Happier Call Center...
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7 Tips on Creating Online Copies of Your User Manuals

I personally envy those highly organized people who have every single file organized – no matter if it’s physical or virtual. They somehow manage to exclude laziness as a factor, and keep all their documents not only in a proper place but chances are that everything is in alphabetical order. If you have an experience...
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9 Reasons Why a Private Wiki is an Affordable Knowledge Solution for SMBs

Utilization of knowledge in small and medium business is a very important step towards gaining competitive advantage and enhancing customer relations. According to research, there is a positive relationship between knowledge management and overall organizational performance. Furthermore, recent studies have shown that small and medium business have even more benefits after applying knowledge management processes....
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How cloud-based knowledge management software improves customer support

A knowledge management software is usually thought of as something that improves knowledge sharing among employees. While this is true, there are a number of benefits that a knowledge management solution can bring to customer service. Ensure agents offer consistent answers quickly A knowledge management solution serves as a repository of employees’ knowledge in an...
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