Knowledge Management

Recent Articles

Make Customers Love You with High-Quality User Guides

It’s well established that releasing through user guides increases customer satisfaction with your products, in the same way, that consolidating your organization’s internal wisdom into a central knowledge base improves new employee onboarding and on-the-job morale. But have you considered that the development of high-quality user guides can be more than just a neat internal...
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5 Easy-to-Implement Steps to Improve Workplace Efficiency

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing and being successful – which ultimately has a positive impact on your organization and...
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5 Ways to keep your Call Centre Workforce Happy

Your call center is a very hands-on extension of your business. It’s a portal through which customers interact with your brand and form opinions on who you are. So, it makes sense that you’d want to foster a sense of happiness and community in your call center. Here’s How You Foster a Happier Call Center...
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7 Tips on Creating Online Copies of Your User Manuals

I personally envy those highly organized people who have every single file organized – no matter if it’s physical or virtual. They somehow manage to exclude laziness as a factor, and keep all their documents not only in a proper place but chances are that everything is in alphabetical order. If you have an experience...
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9 Reasons Why a Private Wiki is an Affordable Knowledge Solution for SMBs

Utilization of knowledge in small and medium business is a very important step towards gaining competitive advantage and enhancing customer relations. According to research, there is a positive relationship between knowledge management and overall organizational performance. Furthermore, recent studies have shown that small and medium business have even more benefits after applying knowledge management processes....
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How cloud-based knowledge management software improves customer support

A knowledge management software is usually thought of as something that improves knowledge sharing among employees. While this is true, there are a number of benefits that a knowledge management solution can bring to customer service. Ensure agents offer consistent answers quickly A knowledge management solution serves as a repository of employees’ knowledge in an...
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Best Practices to Improve User Experience Leveraging Context-Sensitive Help

Currently there are many trends that have a huge impact on how consumers discover, and what is more important, share information. Various devices and software unlocked numerous possibilities for a business to attract more customers and increase revenue. But as markets become saturated it is not only sufficient to just be present and active through...
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13 Tips for Creating Users Guides & Technical Documentation

Creating user manuals is one of the important factors that directly affect customer satisfaction. No matter how simple a product is, it is necessary to include an appropriate user manual or technical documentation that will help a person understand how the product is used. In the past, creating this documentation included significant production costs. Luckily,...
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First timer’s guide for Context-Sensitive Help Software & Embedded Help Formats

Do you want customers to go “wow” when they experience your product, website or a mobile application? Do you want to know the secret behind the “wow factor” that a world-class product manages to produce in customers? If you do, then you want to know about context-sensitive help software and embedded help formats. This is...
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8 Easy Tips to Make The Best of a Cloud-Based Knowledge Base

A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center. While a cloud-based knowledge management system is much easier to manage than say an open source or installed knowledge base software,...
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Create a Knowledge Base