Ever wondered what your customers really want? You’re already offering them great products and services, but what is it that will make them stick to your brand for a long time?  It’s the experiences you provide and how you make them feel about your brand.  Maya Angelou rightly said, “People will forget what you said,...

  Implementing a knowledge base is an easy task nowadays. There are software solutions which have enabled people with no technical knowledge to implement this extremely useful tool. However, this is only where the process starts as there are plenty of other things that should be thought through. Content hierarchy is only one of the...

What are the things a new-fangled entrepreneur thinks about before a good night’s sleep? “How can I generate more leads?” or “Will my rebranding strategy work this time?” and finally, “How do I stay afloat?”. Business is nothing but a series of puzzling questions that we cannot afford to answer incorrectly. In a nutshell, that’s...

From the beginning of 2016, economists have been speculating the advent of a new recession phase in the next year. However, 2017’s economic scenario has not turned out to be as gloomy. Economically, everything seems good till now this year. But the threat of speculated global recession can not be ignored just yet. The recession...

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer starts with the content. If...

The first time I heard this highfalutin sounding word “help authoring” it was a profoundly excruciating experience. That was a time when I was just starting out on my journey as a technical writer. But now the word doesn’t seem so daunting, in fact, I feel these two words succinctly sum up the essence of...

A self-service knowledgebase is a perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries. But then the question still remain – why go for self-service...

It’s well established that releasing through user guides increases customer satisfaction with your products, in the same way, that consolidating your organization’s internal wisdom into a central knowledge base improves new employee onboarding and on-the-job morale. But have you considered that the development of high-quality user guides can be more than just a neat internal...

You’ve spent a lot of time developing the right recruiting and onboarding strategies to ensure you have intelligent and ambitious employees who are a good fit for your organization. Now what? If you want to maximize your employees’ chances of growing and being successful – which ultimately has a positive impact on your organization and...

Your call center is a very hands-on extension of your business. It’s a portal through which customers interact with your brand and form opinions on who you are. So, it makes sense that you’d want to foster a sense of happiness and community in your call center. Here’s How You Foster a Happier Call Center...