There are so many things that people don’t know about knowledge base software. This is a bad thing to miss out on because having a knowledge base can help improve your business results in so many ways. So What is a Knowledge Base? It is a central depository for information online. It’s simply a large...

A knowledge management system is a resource that stores, organizes and channelizes data to improve employee efficiency and customer satisfaction in a firm. It prevents loss of time, wastage of intellectual resources and enhances organizational operations. A cloud based knowledge base software is a state of the art storage solution which helps companies achieve all...

There’s no denying the fact that sales as a domain have undergone a series of transitions in the past few years. For most enterprises, especially the ones engaged in the B2B space, consistently face the challenge of maintaining sales productivity. From the way existing customers are engaged to how prospects turn into clients, it is...

Ever wondered what your customers really want? You’re already offering them great products and services, but what is it that will make them stick to your brand for a long time?  It’s the experiences you provide and how you make them feel about your brand.  Maya Angelou rightly said, “People will forget what you said,...

  Implementing a knowledge base is an easy task nowadays. There are software solutions which have enabled people with no technical knowledge to implement this extremely useful tool. However, this is only where the process starts as there are plenty of other things that should be thought through. Content hierarchy is only one of the...

What are the things a new-fangled entrepreneur thinks about before a good night’s sleep? “How can I generate more leads?” or “Will my rebranding strategy work this time?” and finally, “How do I stay afloat?”. Business is nothing but a series of puzzling questions that we cannot afford to answer incorrectly. In a nutshell, that’s...

From the beginning of 2016, economists have been speculating the advent of a new recession phase in the next year. However, 2017’s economic scenario has not turned out to be as gloomy. Economically, everything seems good till now this year. But the threat of speculated global recession can not be ignored just yet. The recession...

Training is futile if there’s no plan for knowledge transfer – that’s the bottom line. With that being said, let’s take a few moments to present some ideas and tips regarding ways in which you can enhance post-training knowledge transfer in your organization. 1. Make the Content Digestible Knowledge transfer starts with the content. If...

The first time I heard this highfalutin sounding word “help authoring” it was a profoundly excruciating experience. That was a time when I was just starting out on my journey as a technical writer. But now the word doesn’t seem so daunting, in fact, I feel these two words succinctly sum up the essence of...

A self-service knowledgebase is a perfect tool to give a fresh breath of life to your customer service. As the name suggests, the whole point of a such a knowledge base is to allows customers engage in searching and finding solutions to their queries. But then the question still remain – why go for self-service...