Knowledge Management

Recent Articles

Workplace Collaboration: Why You Need it & How to Approach It

It is a no-brainer that every company aspires to leverage cross-team collaboration to its full potential. To unite experts from varied departments means gathering their unique perspectives and in-depth insights for innovative and futuristic developments. Identifying the right components for a performance-focused team isn’t just about bringing the ‘smartest’ people together because, if a team...
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Knowledge Management Software: SaaS vs Self-Hosted

The main purpose of implementing knowledge management software into your business organization is to improve collaboration and increase productivity and efficiency. Of course, there are a lot more benefits of having an online knowledge management system to streamline your operations. However, how can you decide as per your requirement which one is right for you...
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Key Problem Areas a Knowledge Base Can Resolve for Businesses

In order to run a successful business, besides having good ideas and knowing how to interpret all kinds of metrics, you need to constantly improve the areas that are crucial for business growth and success. In today’s market, every key aspect of a business is susceptible to even the slightest changes brought on by the...
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Leveraging Knowledge base Tool to Measure Customer Service ROI

The use of knowledge base tools has become a common practice in businesses all across the globe for a good reason. It helps you stay organized, keeps track of your workflow, allows you to store a large portion of your sensitive documents. However, these useful features are so much more than helping tools. They have...
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Things You Should Know About a Support Knowledge Base

There are so many things that people don’t know about knowledge base software. This is a bad thing to miss out on because having a knowledge base can help improve your business results in so many ways. So What is a Knowledge Base? It is a central depository for information online. It’s simply a large...
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Measures to Secure Data in Cloud Based Knowledgebase

A knowledge management system is a resource that stores, organizes and channelizes data to improve employee efficiency and customer satisfaction in a firm. It prevents loss of time, wastage of intellectual resources and enhances organizational operations. A cloud based knowledge base software is a state of the art storage solution which helps companies achieve all...
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Why Sales Enablement matters to Businesses?

There’s no denying the fact that sales as a domain have undergone a series of transitions in the past few years. For most enterprises, especially the ones engaged in the B2B space, consistently face the challenge of maintaining sales productivity. From the way existing customers are engaged to how prospects turn into clients, it is...
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Deliver Stellar Self-Service Experiences With External Knowledge Base

Ever wondered what your customers really want? You’re already offering them great products and services, but what is it that will make them stick to your brand for a long time?  It’s the experiences you provide and how you make them feel about your brand.  Maya Angelou rightly said, “People will forget what you said,...
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Importance of Search Functionality in a Knowledge Base

  Implementing a knowledge base is an easy task nowadays. There are software solutions which have enabled people with no technical knowledge to implement this extremely useful tool. However, this is only where the process starts as there are plenty of other things that should be thought through. Content hierarchy is only one of the...
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How Businesses can Benefit from Knowledge Management?

What are the things a new-fangled entrepreneur thinks about before a good night’s sleep? “How can I generate more leads?” or “Will my rebranding strategy work this time?” and finally, “How do I stay afloat?”. Business is nothing but a series of puzzling questions that we cannot afford to answer incorrectly. In a nutshell, that’s...
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