Knowledge Management

Recent Articles

Tips for Writing an Effective User Manual

User manuals are documents which are designed and made in order to deliver important information to a certain group of people who want to learn to use something. Most of the time, these user manuals help around products, however, there are also some user manuals that explain how they can do something. There is actually...
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How to Create a Simple Knowledge Base for Technical Jargon

Language is a tricky thing and can land your business into a pitfall if not paid attention to. Now, notice how I ended the above sentence, do you have a better phrasing than that? I am sure you do! But if you think of the meaning, it does clearly state what I am trying to...
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Cloud-Based Knowledge Management: Making Businesses Smarter

One of the most important things you need to do for your business is to manage knowledge. Doing it effectively will improve the efficiency and productivity of your employees and set your business up for growth and success. With the advances in technology, it is now easier than ever to accomplish this – all you...
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Workplace Collaboration: Why You Need it & How to Approach It

It is a no-brainer that every company aspires to leverage cross-team collaboration to its full potential. To unite experts from varied departments means gathering their unique perspectives and in-depth insights for innovative and futuristic developments. Identifying the right components for a performance-focused team isn’t just about bringing the ‘smartest’ people together because, if a team...
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Knowledge Management Software: SaaS vs Self-Hosted

The main purpose of implementing knowledge management software into your business organization is to improve collaboration and increase productivity and efficiency. Of course, there are a lot more benefits of having an online knowledge management system to streamline your operations. However, how can you decide as per your requirement which one is right for you...
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Key Problem Areas a Knowledge Base Can Resolve for Businesses

In order to run a successful business, besides having good ideas and knowing how to interpret all kinds of metrics, you need to constantly improve the areas that are crucial for business growth and success. In today’s market, every key aspect of a business is susceptible to even the slightest changes brought on by the...
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Leveraging Knowledge base Tool to Measure Customer Service ROI

The use of knowledge base tools has become a common practice in businesses all across the globe for a good reason. It helps you stay organized, keeps track of your workflow, allows you to store a large portion of your sensitive documents. However, these useful features are so much more than helping tools. They have...
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Things You Should Know About a Support Knowledge Base

There are so many things that people don’t know about knowledge base software. This is a bad thing to miss out on because having a knowledge base can help improve your business results in so many ways. So What is a Knowledge Base? It is a central depository for information online. It’s simply a large...
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Measures to Secure Data in Cloud Based Knowledgebase

A knowledge management system is a resource that stores, organizes and channelizes data to improve employee efficiency and customer satisfaction in a firm. It prevents loss of time, wastage of intellectual resources and enhances organizational operations. A cloud based knowledge base software is a state of the art storage solution which helps companies achieve all...
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Why Sales Enablement matters to Businesses?

There’s no denying the fact that sales as a domain have undergone a series of transitions in the past few years. For most enterprises, especially the ones engaged in the B2B space, consistently face the challenge of maintaining sales productivity. From the way existing customers are engaged to how prospects turn into clients, it is...
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