Knowledge Management

Recent Articles

Increase Sales with a Knowledge Base [Infographic]

Sales is often considered tricky. You need to have that convincing power to persuade new customers to start using your product and existing ones to continue using it. A lot of hard work goes into making prospects understand your offerings and all the intricacies related to it. This work can get a lot easier if...
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Knowledge Management Business Challenges and Their Remedies

“If HP knew what HP knows, we would be three times more productive.” – Lew Platt, Former CEO, Hewlett Packard If you read between the lines, you will understand the subtle yet impactful cue the quote gives on the importance of knowledge management for organizations.  Knowledge management is now more important than ever, for the...
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Role of Sales Enablement in B2B Enterprises

B2B companies do not differ much from their B2C counterpart. Truth be told, the main difference is that you are not selling to regular consumers, infact you are selling to those people who work in sales. In other words, commonly used marketing and advertising strategies might not be very effective when it comes to B2B...
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Why is Context Sensitive Help Important?

Any business nowadays makes a large number of sales through their online stores, meaning, almost a majority of your revenue and, in some cases, all of your revenue comes from online shoppers. Considering how this is the case, shopping, and communication that occurs online need to be natural, and the interface needs to be intuitive....
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Tips for Writing an Effective User Manual

User manuals are documents which are designed and made in order to deliver important information to a certain group of people who want to learn to use something. Most of the time, these user manuals help around products, however, there are also some user manuals that explain how they can do something. There is actually...
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How to Create a Simple Knowledge Base for Technical Jargon

Language is a tricky thing and can land your business into a pitfall if not paid attention to. Now, notice how I ended the above sentence, do you have a better phrasing than that? I am sure you do! But if you think of the meaning, it does clearly state what I am trying to...
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Cloud-Based Knowledge Management: Making Businesses Smarter

One of the most important things you need to do for your business is to manage knowledge. Doing it effectively will improve the efficiency and productivity of your employees and set your business up for growth and success. With the advances in technology, it is now easier than ever to accomplish this – all you...
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Workplace Collaboration: Why You Need it & How to Approach It

It is a no-brainer that every company aspires to leverage cross-team collaboration to its full potential. To unite experts from varied departments means gathering their unique perspectives and in-depth insights for innovative and futuristic developments. Identifying the right components for a performance-focused team isn’t just about bringing the ‘smartest’ people together because, if a team...
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Knowledge Management Software: SaaS vs Self-Hosted

The main purpose of implementing knowledge management software into your business organization is to improve collaboration and increase productivity and efficiency. Of course, there are a lot more benefits of having an online knowledge management system to streamline your operations. However, how can you decide as per your requirement which one is right for you...
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Key Problem Areas a Knowledge Base Can Resolve for Businesses

In order to run a successful business, besides having good ideas and knowing how to interpret all kinds of metrics, you need to constantly improve the areas that are crucial for business growth and success. In today’s market, every key aspect of a business is susceptible to even the slightest changes brought on by the...
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Create a Knowledge Base