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Effective Tips to Cultivate a Collaborative Work Culture

Effective Tips to Cultivate a Collaborative Work Culture

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences?  Innumerable times, right?  But, is this concept implemented with the same seriousness as it is spoken about?  Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...
How is knowledge management used in healthcare?

How is knowledge management used in healthcare?

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data.  Clearly, healthcare is a data-intensive industry, given the constant research on advanced procedures, new treatments, and emerging...
How to Create an Impressive Corporate Wiki for Your Employees

How to Create an Impressive Corporate Wiki for Your Employees

It’s not surprising to see employees spending an inordinate amount of time looking for company information across Google Drive, emails, and scattered documents – this is the story of every other business today! This tedious information-gathering process is often the cause of low productivity and poor performance at work. Good news: creating a corporate wiki...
6 Metrics to Measure & Improve Self-Service Effectiveness

6 Metrics to Measure & Improve Self-Service Effectiveness

Today’s customers crave seamless self-service experiences. They like to be in the driver’s seat and want services on their terms. That’s precisely why 92% of customers expect brands to provide a self-service portal.  It empowers them to solve problems quickly and conveniently.  The question is, Are your customers receiving the self-service experiences they expect from...
What Is Help Authoring Tool: The Complete Guide

What Is Help Authoring Tool: The Complete Guide

With the number of customers preferring self-service on a steady rise, businesses have no choice but to meet this expectation to stay afloat and not lose the edge they have in the market.  Creating searchable and structured help manuals and documentation is the only way forward.  However, it’s not as simple as it sounds.  The...
Improve Your Human Resources Operations With HR Documentation

Improve Your Human Resources Operations With HR Documentation

Do you remember the last time you checked in on the HR executives only to find that they are almost always away from their work stations?   That’s the order of the day for HR professionals. Since their work revolves around employees, they are left with no choice but to hustle across the length and breadth...
Wow Your Audience With Engaging Knowledge Base Videos

Wow Your Audience With Engaging Knowledge Base Videos

Video has become one of the most cost-effective ways to promote, train, and support customers. If used the right way, it can both save you money and make you money. – Shep Hyken Video is the new BIG THING. If you aren’t using videos to improve customer experience, you’re probably missing out on a lot...
Turn Employee Training Effortless With Training Documentation

Turn Employee Training Effortless With Training Documentation

Spending exorbitantly on conducting offline employee training across various office locations, but is that investment driving satisfaction? Like it or not, but the learning scenario has transformed completely. The approach of offline training that worked some years back is losing relevance today. The reason behind this is the rise of digital learners who are empowered...
What is IT Documentation: Types, Best Practices & Tools

What is IT Documentation: Types, Best Practices & Tools

IT team members running from pillar to post, resolving support tickets, answering repetitive questions – this is a common scene in most companies.  In fact, every company has that one IT guy who employees seek help from whenever they are bothered by a technical issue.  With IT documentation software, you can make every employee familiar...
How to Set Up Your Dream Customer Support Operations Team

How to Set Up Your Dream Customer Support Operations Team

One thing that can give you a definite edge over the competition is the quality of your customer service. Research by Microsoft testifies this pretty well: Image Source: ProProfs To meet these expectations, simply having a powerful customer support team doesn’t suffice, especially during times when your business is going through rapid development or a...