Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage and disseminate it can be tricky. And yet, it is essential for the success of any business. Without sound knowledge management practices, a company is merely spinning its wheels: it’s not going...

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...

Does there exist a platform for businesses that can be used for anything right from improving collaboration among teams to training employees? Having a full-fledged knowledge sharing platform has become the need of the hour today for companies regardless of their size and industry. Given the huge losses that businesses incur due to ineffective knowledge...

Keeping customers satisfied is paramount for any business, be it large or small. To achieve this, it’s important to provide instant help that comes handy whenever customers need it. Today’s customers are inclined towards self-service, which is encouraging businesses across a spectrum of industries to create extensive help documentation for their clients. Help documentation can...

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” -John Russell Every year that goes by provides incriminating evidence in the form of data that suggests that customer service and support are now more important than ever. According to a study conducted by...

Quick and easy access to the right information, in the right form, is a critical part of providing positive customer experiences. Whether it is in the form of email support, phone support, live chat support, via social media or by way of self-service portals on the web, knowledge management is at the heart of every...

Creation of an FAQ page that will keep your visitors’ attention is a complex process that requires a lot of effort. When creating this page, it’s crucially important to pay attention to all those subjects visitor interest. On the other hand, it’s equally significant not to overwhelm them with too much information. Finally, all the...

Every single business owner should consider creating an internal wiki, since it can be of major help to all of its users and, of course, to their entire organization. Not only can it greatly improve collaboration and communication within a company, but it can also help streamline every business operation and, thus, make every employee...

A cloud-based knowledge base plays a crucial role in attracting new customers and retaining the existing ones. For any business, large or small, having an online knowledge base is a prerequisite in a technologically-forward era of today, where customers seek nothing but instant gratification. If we talk about sales specifically, a knowledge base has a...