Knowledge Management

Recent Articles

Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
Read More

Delight Your Support Staff and Customers with an Online Help Center

“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.” – Jeff Bezos When the man of mettle himself says that putting customers at the forefront and being patient with them can lead you to success, you...
Read More

Manage Your Business Knowledge in a Personal Knowledge Base

Ever wondered if you could consolidate all the important business information, your work experiences, meeting notes, and much more on a single online platform?  Life would be sorted, right?  No heavy files to take along every time you go for a business meeting and minimum risk of information loss.  This is possible if you have...
Read More

How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses?  It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth.  But, keeping your employees happy is not a walk in the park.  You need to look beyond those attractive...
Read More

How to Win More Customers Using Help Center Software

With digital making in-roads in every nook and cranny of the globe, businesses are going berserk, digging out innovative ways to satiate the growing need for instant gratification among customers. While the mad rush is on, what would you do? Will you join the bandwagon of companies trying innovation or will you stick to the...
Read More

How to Create the Perfect SaaS Product Documentation for Your Customers

Using a product seems like an uphill task if there is no manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only option...
Read More

Delight Your Customers with Contextual Help

Customers today desire nothing but the best while interacting with a brand. They expect brands to provide seamless experiences and value their time more than anything else.  In fact, 64% of customers consider the experience more important than price. This clearly means that they are ready to pay more, provided they receive the best-in-class experience. ...
Read More

All you Need to Know About Internal Help Center

Are satisfied customers the only important entities that can determine a positive growth graph for your business? Absolutely, not. Without a shadow of a doubt, your clients are the most crucial, given the fact that they bring you revenue. But they are not the only ones. Your employees, in other words, the pillars that support...
Read More

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovating onboarding programs and naturally excels at making employees feel...
Read More

6 Simple Tips to Building an Excellent Internal Knowledge Base

Do you know: Only 13% of the employees across the world are engaged at their workplaces. Talking of the U.S. alone, a mere 32% of the employees are deeply or superficially engaged in their organizations. Pondering as to why I am randomly stating these facts? Just to bring into limelight the employee engagement crisis that’s...
Read More
Create a Knowledge Base