Knowledge Management Blogs

Using a product seems like an uphill task if there is no user manual or documentation for assistance. This stands true, especially if customers are completely new to a product and do not have the slightest idea of how to use it.  If shooting questions to support staff via calls or emails is the only...

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...

What is an Ecommerce Knowledge Base?  An ecommerce knowledge base is a go-to place where prospects and customers can find accurate answers to any questions they have about a company’s products, service, payment, refunds, and more. It is a comprehensive resource offering 24×7 access to necessary information customers need before, during, and even after the...

Do you know what makes big brands like Amazon, Apple, and Samsung exceptional?  Besides their high-quality products, what really makes people stick to these brands is how brilliantly they handle customer complaints.  Dealing with customers is an art that requires perseverance and patience, more than anything else. So, whether you are a month-old startup or...

Ever came across the term “Standard Operating Procedures” (SOPs) and wondered what it’s all about? Get ready to uncover its true magic. SOPs used to be just boring rules, but not anymore! Today they’re the secret sauce behind successful businesses. We’re here to guide you through the simple art of making and using SOPs effectively....

What if your customers could get answers to their questions without ever having to contact your support team? Sounds too good to be true, right?  Creating a customer service knowledge base can make this a reality for your business.  Considering the sky-high expectations of customers, it’s now indispensable for companies to opt for a combination...

In the information-intensive business world, the one thing that can give you a competitive edge is – knowledge.  When leveraged right, knowledge has the power to spark innovation, boost collaboration, and achieve peak productivity levels.  However, most organizations today face the daunting challenge of scattered information and knowledge hoarding. These are the silent problems that...

In a world replete with countless products, each vying for customer attention, only a few manage to make a mark.  Clearly, product success hinges largely on the value it offers and the ease with which customers can use it. Regardless of how shiny or sturdy your product is, it’s a flop if it fails to...

It is common for customer-facing departments like Marketing and Sales to base their strategies and decisions on a well-designed funnel.  But, does your job end there? What about the time when a lead finally converts into a customer? That’s when you need a customer support funnel. While the marketing and sales funnel guides prospects to...

Customer service – these two simple words rule the business landscape today.  A small setup or an established business – there is only one thing that can guarantee long-term survival and success: the quality of the service and experiences you provide.  While it appears straightforward on the surface, the reality reveals a different side of...