• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Deliver a Delightful Support Experience

Never miss a customer question again!

Manage all your tickets on a single dashboard and monitor ticket resolution time using our trouble ticket software. This way, you will always get back to your customers with a useful solution quickly. Sort, assign, and prioritize tasks to ensure all tickets are resolved within your service level agreement and delight your customers. You can also use labels to resolve customer questions easily. Deliver efficient customer support with our trouble ticketing software.

  • Manage tickets on a single dashboard
  • Monitor ticket resolution time
  • Sort, assign & prioritize tickets
  • Use labels & resolve questions easily

Unify All Your Support Channels

Get all your customer-facing emails in a shared inbox

Shared inbox lets you unify all your customer-facing emails into a single dashboard. Assign customer tickets to relevant operators and monitor the response time. Our trouble ticketing software offers real-time response time tracking. Gain your customers’ trust by providing them timely and technically perfect solutions with our trouble ticket system. Leave comments and notes to discuss issues internally and resolve them collaboratively.

  • Unify customer-facing emails
  • Track real-time response time
  • Monitor support team’s performance
  • Collaborate with internal comments & notes

Reduce Ticket Resolution Time by Upto 80%

Break troubles into child tickets & resolve them as one team

Break parent tickets into actionable child tickets and assign them to the right teams. Resolve child tickets one by one internally to provide the customer with a delightful solution in one piece. This way, you resolve customer troubles timely, making it a great customer support experience for your customers.

  • Break down parent tickets into child tickets
  • Reduce first response time
  • Provide detailed solutions to customers
  • Enhance customer satisfaction

Enhance Operator Productivity

Measure customer satisfaction rate with detailed reports

Create detailed reports to monitor operator performance and track customer ratings. You can view the average first response time, the time needed to close the open tickets, and how satisfied your customers are with your support services. With this data, it becomes easier for you to train operators quickly and enhance their productivity.

  • Track performance with reports
  • Measure customer satisfaction rate
  • Create training modules for operators
  • Enhance your team’s productivity

Features

  • Track Tickets Track Tickets

    Never miss a customer question again. Always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first with our trouble ticketing software.

  • Resolve Tickets Faster Resolve Tickets Faster

    Canned responses & knowledge base make it easy to resolve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources. Equip them with 24/7 self-help.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website and get answers right away.

  • Train Operators Train Operators

    Create online training modules and train agents to enhance their performance.

  • Simple & Easy Simple & Easy

    Meant for all skill levels. No software download or HTML skills required.

  • Access Anytime, Anywhere Access Anytime, Anywhere

    View & access support tools on laptops, tablets, or smartphones from wherever you are.

  • Scalable Scalable

    A robust solution that can scale up as your business grows into an enterprise.

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