• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Streamline Customer Questions

Track and manage questions from across channels

help desk software for small business

Deliver excellent customer support with ProProfs Help Desk software for small business. Save time and effort by bringing everything on a single platform that offers multi-channel support. Track customer conversations and follow ups with help desk software for small business. Small business help desk also allows you to minimize agent training costs, as there remains no need to train them on a multitude of tools.

  • Unify customer questions
  • Access customer conversations easily
  • Save your operators’ time & effort
  • Minimize agent training costs

Manage Tickets on a Single Dashboard

Distribute tickets optimally for effective management

small business ticketing system

Assign and distribute tickets optimally among operators. Ensure every agent has a balanced queue of tickets for effective management and faster resolution. Set up workflow rules around filters, priorities, and service level agreements for efficient ticket management. Organize agents into teams based on roles, task assignments, permissions, and expertise.

  • Distribute tickets optimally
  • Manage tickets on a single dashboard
  • Set up workflow rules
  • Organize agents into teams

Reduce Ticket Volume by up to 80%

Minimize support costs via self-help

Offer self-help to your customers by integrating knowledge base with SMB help desk. Reduce your ticket volume by up to 80%. Remember, a well-informed user hardly raises questions. Offer your customers anytime, anywhere access to information and reduce support costs. Invest time and effort to improve customer experience and make it delightful with our small business help desk.

  • Reduce ticket volume & support costs
  • Offer self-help to customers
  • Increase operator productivity
  • Deliver a delightful customer experience

Track & Measure Operator Performance

Analyze reports and train operators accordingly

Make it easy for your customers to rate their service experience with customer surveys. ProProfs SMB help desk comes integrated with Survey Maker, an excellent tool that helps you monitor service ratings. Implement feedback captured through customer surveys and Net Promoter Score (NPS) for adequate agent training and increased productivity. Deliver delightful support through our customer service software for small business.

  • Access smart reports
  • Gather service ratings from customers
  • Train operators & increase their productivity
  • Delight customers with improved services

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