• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Collaborate with Shared Inboxes

Cloud-based ticketing system engineered for customer delight
Collaborate with Shared Inboxes

Easily manage all customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected] etc.) so you never miss a customer request and always send timely responses, creating delighted customers. ProProfs Help Desk is issue tracking software for customer issues, requests, bugs, and more. A single, intuitive help desk ticketing system is a smarter way to find and track customer issues.

  • As simple as using email
  • Track who is working on what
  • Use labels, priorities, canned responses etc.

Resolve Tickets Faster With Collaborative Email

Tickets get resolved faster with prioritization, team commenting & canned responses
Resolve Tickets Faster With Collaborative Email

Agents can close tickets faster with ProProfs Help Desk. You can assign tickets and priorities, label and mark tickets that need immediate attention. You can assign a single ticket to a team so that a larger number of people can see it and make internal comments and notes to help the ticket get resolved faster. Canned responses and rule-based automated messages help your company maintain consistently. Rules can can be set up when a ticket is created, updated, assigned, and resolved.

  • Assign tickets and priorities
  • Collaborate with internal notes & comments
  • Measure ticket resolution time

Delight Customers With Better Ticket Resolution

Improve support quality with canned responses, knowledge base, ratings & surveys
Delight Customers With Better Ticket Resolution

Agents can close tickets faster with ProProfs Help Desk. You can assign tickets, set priorities, label and mark tickets that need immediate attention. You can assign a ticket to a team for collaborative problem-solving. Canned responses and rule-based automated messages help you automatically communicate when a ticket is created, updated, assigned, and resolved.

  • Canned responses
  • Surveys & ratings
  • Build online training courses

Simple & Smart Apps Are Easy For Agents To Use

Delightful experience with an easy email-like interface
Simple & Smart Apps Are Easy For Agents To Use

Our shared inbox looks a lot like popular email tools, so most agents will be able to get up and running instantly. All inboxes are on one screen, so your entire team always knows what is going on. Collaboration features like history, notes, sub tickets, priority, alerts, and knowledge base make an agent’s day a lot simpler and help them succeed.

  • Intuitive design
  • Easy team collaboration
  • All inboxes in one screen

Stay Organized With Smart Workflow

Your help desk. Your way.
Stay Organized With Smart Workflow

Start by getting all your customer-facing inboxes such as [email protected], [email protected], [email protected], [email protected], etc. on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams so managing roles, permissions and task assignments is easy. Next, set up your workflow rules around priorities, filters, and service level agreements.

  • No more long cc emails
  • Organize agents by team, role, etc.
  • Set rules based on SLAs

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