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January Special: 20% off on 35 Users Plan
25% off on 40 Users Plan
50% off on Unlimited Users Plan
  • Help Desk Pricing
  • Live Chat Pricing
  • Help Desk & Live Chat Pricing
Monthly
YEARLY (Discounted)
Users?
Inboxes?
Departments & Teams ?
Unlimited Tickets ?
Ticket History?
Auto-Response?
Canned Responses?
Ticket Ratings?
Reports?
Ticket Routing ?
Child Tickets?
Roles & Permissions?
Audit & Admin Controls?
File Attachments?
Business Hours?
ProProfs Knowledge Base?
ProProfs Live Chat ?
ProProfs Quiz Maker ?
ProProfs Survey Maker ?
Labels ?
Custom Fields & Filters ?
Spam ?
Bookmark ?
Overdue Time ?
Internal Notes in Ticket ?
Dynamic Placeholders ?
Social Media Channels ?
Mobile App ?
Branding ?
API & Single Sign-On ?
White Label ?
Custom License, Enterprise
Security & Ownership?
Vault ?
Integrations ?
Customer Support ?

FREE

  • $
Sign Up
1
1
1
100
Tickets/Month
2 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Free Edition

ESSENTIALS

$ User/month (billed annually)
Get started with up to 10 users & 3 inboxes. Unlimited tickets & 1 year of ticket history.
Try it Free Buy Now
  • 1 User
    • 1 User15% off
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
$120/Year $102/Year 15% off
3
3
Unlimited
1 Year
Basic
10 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Free Edition
Basic
Premium Support
Most Popular

PREMIUM

$ User/month (billed annually)
Set up and manage as many users, inboxes, departments & teams as you need. Includes advanced features such as API, white label & more.
Try it Free Buy Now
  • 1 User
    • 1 User 15% off
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
    • 15 Users
    • 20 Users
    • 25 Users
    • 30 Users 15% off
    • 35 Users 20% off
    • 40 Users 25% off
    • Unlimited Users 50% off
$180/Year $153/Year 15% off
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
20 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Survey Maker Enterprise
$2400/y value (Limits Apply)
Advanced
Onboarding & Success Manager
Monthly
YEARLY (Discounted)
Operators ?
Unlimited chats ?
Departments & Groups?
Domains?
Web, Mobile & Desktop App?
Chat history?
Visitor tracking?
Ticketing ?
Inactivity Timeout?
Ratings & Surveys?
File Transfer?
Greetings & Announcements?
Canned Responses?
ProProfs Help Desk?
ProPofs Knowledge Base & FAQs?
Proprofs Survey Maker?
Supervise Chats?
Chat Routing?
Reports?
Customize Logos and Colors?
Multiple Languages?
Escalations & Transfer?
Call Back?
Advanced Customization?
Supervisor Dashboard?
Audit & Admin Controls?
API & Single Sign-On?
White Label?
Custom License, Enterprise
Security & Ownership?
Vault?
Integrations?
Customer Support?

FREE

  • $
Sign Up
1
100
Chats/Month
1
1 User
(Free Edition)
20 Pages
(Free Edition)
Free Edition

ESSENTIALS

$ Operator/month (billed annually)
Get started with up to 10 chat operators & unlimited chat sessions.
Try it Free Buy Now
  • 1 Operator
    • 1 Operator (Promo)
    • 2 Operators
    • 3 Operators
    • 4 Operators
    • 5 Operators
    • 6 Operators
    • 7 Operators
    • 8 Operators
    • 9 Operators
    • 10 Operators
$120/Year $102/Year 15% off
Unlimited
3
1
1 Year
Basic
1 User
(Free Edition)
20 Pages
(Free Edition)
Free Edition
Basic
Basic
Premium Support
Most Popular

PREMIUM

$ Operator/month (billed annually)
Set up and manage as many operators, departments, groups & domains as you need. Includes advanced features such as API, white label & more.
Try it Free Buy Now
  • 1 Operator
    • 1 Operator (Promo)
    • 2 Operators
    • 3 Operators
    • 4 Operators
    • 5 Operators
    • 6 Operators
    • 7 Operators
    • 8 Operators
    • 15 Operators
    • 20 Operators
    • 25 Operators
    • 30 Operators 15% off
    • 35 Operators 20% off
    • 40 Operators 25% off
    • Unlimited Operators 50% off
$180/Year $153/Year 15% off
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
1 User
(Free Edition)
20 Pages
(Free Edition)
Survey Maker Enterprise
$2400/y value (Limits Apply)
Advanced
Advanced
Onboarding & Success Manager
Monthly
YEARLY (Discounted)
Agent/Operator/User?
Inboxes/Domain?
Departments & Teams ?
Unlimited Tickets ?
Ticket History?
Canned Responses?
Ticket/Chat Rating?
Reports?
Ticket Routing ?
Roles & Permissions?
Audit & Admin Controls?
ProPofs Knowledge Base & FAQs?
ProProfs Quiz Maker ?
ProProfs Survey Maker ?
ProProfs Live Chat Features?
ProProfs Help Desk Features?
API & Single Sign-On ?
White Label ?
Custom License, Enterprise
Security & Ownership?
Vault ?
Integrations ?
Customer Support ?

FREE

  • $
Sign Up
1
1
100
Tickets/Month
20 Pages
(Free Edition)
Free Edition
Free Edition
Free Edition
Free Edition

ESSENTIALS

$ Agent/month (billed annually)
Get started with up to 10 agents & operators on helpdesk & chat. Unlimited chat sessions & tickets.
Try it Free Buy Now
  • 5 Agents
    • 1 Agent (Promo)
    • 2 Agents
    • 3 Agents
    • 4 Agents
    • 5 Agents (Popular)
    • 6 Agents
    • 7 Agents
    • 8 Agents
    • 9 Agents
    • 10 Agents
$900/Year $765/Year 15% off
3 Inboxes, 1 Domain
3
Unlimited
1 Year
Basic
20 Pages
(Free Edition)
Free Edition
Free Edition
Essential Edition
Essential Edition
Basic
Premium Support
Most Popular

PREMIUM

$ Agent/month (billed annually)
Set up and manage as many operators, agents & inboxes as you need. Includes advanced features such as API, white label & more.
Try it Free Buy Now
  • 5 Agents
    • 1 Agent (Promo)
    • 2 Agents
    • 3 Agents
    • 4 Agents
    • 5 Agents (Popular)
    • 6 Agents
    • 7 Agents
    • 8 Agents
    • 9 Agents
    • 10 Agents
    • 15 Agents
    • 20 Agents
    • 25 Agents
    • 30 Agents 15% off
    • 35 Agents 20% off
    • 40 Agents 25% off
    • Unlimited Agents 50% off
$1500/Year $1275/Year 15% off
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
20 Pages
(Free Edition)
Free Edition
Survey Maker Enterprise
$2400/y value (Limits Apply)
Premium Edition
Premium Edition
Advanced
Onboarding & Success Manager
All Plans Include
  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. [email protected], [email protected], etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A user is any member of your team who has their own ProProfs Help Desk login. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

What’s it going to take to start my Knowledge Base?

You can set up your ProProfs Knowledge Base right away by setting up your unique URL, setting up the look and feel of your knowledge base, and importing existing documents, videos, and images that you have available. ProProfs Knowledge Base is easy to use, and no special training is needed.

How quickly can I add Live Chat to my site?

Adding live support chat on your websites is easy. Simply copy and paste your ProProfs Chat code on a webpage and start chatting with customers in minutes. The live chat software works on any web browser or operating software. Support operators can start a chat by simply logging into ProProfs Chat or via our desktops and mobile apps.

What types of payment do you accept?

Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional processing fee of $100. Please contact [email protected] if you are interested in this.

How do I cancel my plan?

It's simple. Just email us at billing@proprofs.com.

How does the 30-day money back guarantee work?

If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our product. If you choose to cancel your account in the future you will never be charged again. We charge per full month; we don't prorate for pending months in the payment cycle in case of a refund.

Can I change plans at any time?

Yes. Just email us at [email protected].

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