• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Track Customer Conversations

Tracking customers is now easy with ticket creation

enterprise help desk software

ProProfs Enterprise Help Desk Ticketing System helps to convert customer emails, chats, calls, and feedback into tickets. Managers and system administrators can prioritize, categorize, label, mark, and assign tickets to the concerned individuals or teams. There is no more switching among multiple channels of customer communication. Proper follow-ups of agents with customers and also timely replies. Agents can focus on continuously improving and delivering a happy customer experience.

Resolve Issues & Queries Collaboratively

Ticket resolution gets faster with collaborative problem-solving

enterprise ticketing system

ProProfs Help Desk provides powerful collaboration features to help customer support teams work efficiently and deliver excellent customer support. Notes, history, child tickets, alerts, internal comments, and much more, simplify the job of an agent. Tickets resolve faster with the splitting of tasks and teams working on them in parallel. Shared ownership of tickets with other teams helps to not lose visibility into progress made on the issue.

  • Collaboration features for problem-solving on time
  • Shared ownership to see the work-in-progress
  • Assign tickets for faster ticket resolution
  • Child ticket creation to track internal subtasks

Increased Agent Productivity

Agents can focus more on delivering a delightful customer experience

enterprise helpdesk

With intelligent ticket assignment and canned responses, it has become easier and quicker for agents to resolve customer queries. Tickets resolve in less time with ticket prioritization, team commenting, and automated messages. Agents can invest their time and energy in other areas of customer service, once they are done with ticket resolution. Automated messages enable agents to automatically respond to their customers’ queries and maintain brand consistency.

Customer Support Across Multiple Channels

A single platform supporting customers across channels

enterprise help desk ticketing system

ProProfs Enterprise Help Desk is one software that supports your customers across multiple channels. Deliver a great customer experience by configuring the shared inbox to your customer support email. With the multi-channel help desk software, your agents can reply to emails, answer tickets created during customer calls, and online chats, right within the help desk. Agents can access past customer interactions on any channel from a single, unified customer database.

  • A single platform for multi-channel support
  • E-mail, phone, and chat support
  • Easy access to customer interactions
  • Integration with Knowledge Base

Allows Customers to Help Themselves

Empowering customers with knowledge through a self-service center

enterprise software for customer service

You can create a seamless self-service experience for your customers with ProProfs enterprise help desk. Doing so not only helps customers find quicker solutions to their questions but also, equips agents with the right knowledge. As customers can help themselves, ticket volume gets reduced. Help Desk comes integrated with Knowledge Base, and this integration helps to create user manuals, online FAQs, documentation, and much more.

  • Seamless self-service customer experience
  • Agents equipped with adequate knowledge
  • Reduced ticket volume
  • Creating user manuals, online FAQs, etc.

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