• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Track Customer Conversations

Create tickets and track customers easily with enterprise help desk system

Track customer conversations with enterprise help desk software

Convert customer emails, chats, calls, and feedback into tickets with our Enterprise Help Desk Ticketing Software. Managers and system administrators can prioritize, categorize, label, mark, and assign tickets to concerned individuals or teams. There is no more switching among multiple channels of customer communication when using our enterprise service desk software. Proper follow-ups of agents with customers and also timely replies. Agents can focus on continuously improving and delivering happy customer experience.

  • See who is working on what
  • No work redundancies
  • Timely customer replies
  • Proper SLA management guaranteed

Resolve Issues & Questions Collaboratively

Ticket resolution gets faster with collaborative problem-solving

Faster tickets resolution with enterprise ticketing system

Provide powerful collaboration features to your support teams with our Help Desk for enterprise for them to work efficiently and deliver excellent customer support. Notes, history, child tickets, alerts, internal comments, and much more, simplify the job of an agent. Resolve tickets faster by creating internal sub-tasks and teams with our enterprise help desk application. Shared ownership of tickets with other teams helps to not lose visibility into progress made on the issue.

  • Collaboration features for problem-solving
  • Shared ownership to see the work-in-progress
  • Assign tickets for faster ticket resolution
  • Child ticket creation to track internal subtasks

Increased Agent Productivity

Deploy our enterprise help desk ticket software for increased productivity

Increased Agent Productivity with enterprise helpdesk

With intelligent ticket assignment and canned responses, it is easier and quicker for agents to resolve customer questions. Our enterprise customer service software resolves tickets in less time with ticket prioritization, team commenting, and automated messages. Agents can invest their time and energy in other areas of customer service, once they are done with ticket resolution. ProProfs Enterprise Help Desk Platform comes with automated messages that enable agents to respond to customer questions with a click and maintain brand consistency.

  • Intelligent ticket management
  • Canned responses for automated replies
  • Saved time and efforts of agents
  • Better agent focus on improving CX

Customer Support Across Multiple Channels

A single platform supporting customers across channels

Handle multi-channel support with web enterprise help desk

Support your customers across multiple channels with our enterprise help desk software. Deliver a great customer experience by configuring the shared inbox with your customer support email. With our enterprise email helpdesk software, your agents can reply to emails, answer tickets created during customer calls, and online chats, right within the help desk. Agents can access past customer interactions on any channel from a single, unified customer database.

  • A single platform for multi-channel support
  • E-mail, phone, and chat support
  • Easy access to customer interactions
  • Integration with Knowledge Base

Equip Customers With Instant Self-Help

Empowering customers with knowledge through a self-service center

self-service experience with online enterprise help desk software

Create a seamless self-service experience for your customers with ProProfs enterprise help desk software. Doing so not only helps customers find quicker solutions to their questions but also equips agents with the right knowledge. As customers can help themselves, ticket volume gets reduced. Our Help Desk for enterprise comes integrated with Knowledge Base, and this integration helps to create user manuals, online FAQs, documentation, and much more.

  • Seamless self-service customer experience
  • Agents equipped with adequate knowledge
  • Reduced ticket volume
  • Creating user manuals, online FAQs, etc.

Features

  • Track tickets with enterprise help desk Track Tickets

    Never lose a ticket again, always know who is working on what with our customer service software.

  • Prioritize tickets with online help desk software Prioritize Tickets

    Make sure the most critical tickets get solved first using our enterprise help desk solution.

  • Solve tickets faster with web based ticketing system Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets using help desk software for enterprises.

  • self-service experience with help desk software Share Knowledge

    Customers love self-service knowledge base resources with our enterprise help desk software.

  • Instant support with enterprise service desk software Instant Support

    Allow customers to chat with you right on your website using enterprise service desk software.

  • Train agents & customers with help desk tool Train Agents & Customers

    Train customers & agents with online training courses with enterprise help desk system.

Frequently Asked Questions

What is Enterprise Service Desk?

An enterprise service desk is a tool that provides a single point of contact between customers and an organization. An enterprise desk is solely designed to cater to the needs of an enterprise for efficient customer support. Whenever you have a question, you can simply connect with a service agent and get instant answers to your questions.

How does enterprise help desk software work?

An enterprise help desk ticketing system works on resolving customer questions. This is done with the help of tickets. When a customer contacts you for a complaint, a help desk ticketing system creates a “ticket” that represents the customer’s query. Tickets also store customer interactions over time, making it simpler for support agents to resolve their issues.

What is helpdesk ticketing system

Listening to your customers is important, but without the right tool in place, you cannot dedicate your time to every single customer who tries to contact you. That’s where help desk ticketing system comes into the picture. This system enables organizations to resolve customer requests or questions instantly.

What is the difference between helpdesk and service desk

The main difference between a helpdesk and service desk is IT dependency. A help desk weighs heavily on IT, whereas service desk focuses on IT services. Another difference is that help desk provides a solution whereas a service desk provides a service.

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