ProProfs Help Desk gives you the tools to delight your customers whenever they need support, but it still takes a great team of agents to deliver great service. Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our best-in-class survey tool that makes it easy for you to create customer surveys and NPS (Net Promoter Score) surveys to constantly measure customer delight.
- Customer ratings for tickets, chats & help articles
- Reports & analytics to help you monitor performance
- NPS & surveys to get customer insights