• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Deliver Delightful Customer Support

Customer service help desk software makes support simple
Deliver Delightful Customer Support

Provide the best customer support with a simple solution. Easily manage all customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected] etc.) so you never miss a customer support request and always send timely responses, creating delighted customers. ProProfs Help Desk is a customer support software for customer issues, requests, bugs, and more.

  • As simple as using email
  • Track who is working on what
  • Use labels, priorities, canned responses etc.

Reduce Customer Emails by up to 80% With Knowledge Base

Most customers prefer self service. Make them happy!
Reduce Customer Emails by up to 80% With Knowledge Base

Create a self-service help desk that delights your customers by answering their questions instantly 24/7. A good knowledge base can reduce tickets by up to 80%, because customers will find resolution to most of their questions within the materials you provide. This keeps support costs down and allows agents to spend time with the customers who really need personal help.

  • Provide 24/7 help
  • Never answer the same question again
  • Smarter agents & teams

Provide Instant Customer Support With Live Chat

Most issues can be solved instantly with live chat
 Provide Instant Customer Support With Live Chat

Giving your customers access to live chat right on your website will delight your customers. Agents can quickly answer questions in real-time from their desk or mobile app, making sure customers get what they need, when they need it. Customer ratings at the end of each chat mean you get the feedback you need to measure customer delight and can track performance of your operators, tickets, and chat sessions.

  • Easily add chat to web pages
  • Chat anytime, anywhere
  • More leads & delighted customers

Improve Customer Satisfaction with Smart Reports & Surveys

Get happier customers by tracking performance of agents & tickets

ProProfs Help Desk gives you the tools to delight your customers whenever they need support, but it still takes a great team of agents to deliver great service. Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our best-in-class survey tool that makes it easy for you to create customer surveys and NPS (Net Promoter Score) surveys to constantly measure customer delight.

  • Customer ratings for tickets, chats & help articles
  • Reports & analytics to help you monitor performance
  • NPS & surveys to get customer insights
Improve Customer Satisfaction with Smart Reports & Surveys

Enjoy the Most Powerful Support Solution Available

Apps that are great individually, unstoppable when used together
Enjoy the Most Powerful Support Solution Available

Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:

  • You get a complete ticketing system, so you never lose a ticket again, and you always know who is working on what.
  • You can prioritize tickets, and solve them faster with canned responses and knowledge base.
  • Customers love access to 24/7 support with online knowledge base, user manuals, FAQs, etc.
  • Adding live chat means customers can contact you right on your website.
  • Our surveys make it easy to track customer satisfaction and constantly improve service.
  • Our online training solution means you can train your customers and your agents anytime, anywhere.

Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.

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