About

MilitaryCruiseDeals.com specializes in selling cruise deals to military personnel and their families. The company works with all cruise lines including domestic lines, luxury and European lines with sailings going all over the world. Their military customers are primarily stationed in the U.S. and Europe.

Problem

Our clients are often looking for specific cruise quotes, assistance finding a cruise to go on, or they have general questions about cruising. While we are available on the phone, many clients prefer to chat to phone calls. Hence, we were looking to add live chat on our website to increase our ability to communicate with those clients.

Solution

Live chat seemed like a good solution for us because we are able to communicate with those overseas clients who do not have the ability to call us. It is also useful because sometimes clients have one very minor question that they prefer to ask over a chat session instead of a call.

Result

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.

Related Stories

Help Desk Software - Lazy Cloud
With live chat, our guests know that we are accessible and will take care of their needs.
Carol Tiffany,
Proprietor,
Lazy Cloud
Help Desk Software - Horse Saddle Shop
Anything that helps us communicate better with our customers improves our revenue.
Charlie Hueni,
VP, Purchasing & Sales,
HorseSaddleShop
Get StartedTake a Tour
  • ProProfs Help Desk Software SoftwareSuggest Review
  • ProProfs Help Desk Software FinancesOnline Review
  • ProProfs Help Desk Software G2Crowd Review
  • ProProfs Help Desk Software SaaSGenius Review
  • ProProfs Help Desk Software CrozDesk Review
Sign Up Free
Live Support