About

Lazy Cloud is a romantic getaway in Lake Geneva, WI. There are two locations - Lazy Cloud Bed and Breakfast and Lazy Cloud Inn. Both locations offer romantic suites - that include whirlpools for two with a view of the fireplace - while each room is individually decorated. We have romantic packages available to enhance the visitors’ experiences.

Problem

Since we are a small independent business and every room is unique, our guests usually want to talk to us before they book a room. We wanted to provide information in different ways - on the website, via phone and through email. But we felt that providing live chat on our website would further promote communication with prospective customers.

Solution

With live chat, we can now communicate with potential guests on their terms. Our guests seem to like the fact that they can communicate with a real person and remain anonymous at the same time.

Result

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

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