About

HorseSaddleShop is a retailer of quality horse saddles, tack and western boots. It provides the best selection of saddles as compared to any other store. The online store’s inventory is vast and extensive than that of other saddle manufacturers. Unlike other online stores, Horse Saddle Shop stocks hundreds of new and used saddles to meet their customers’ need.

Problem

We need to quickly communicate and respond to customers who are seeking information about saddle fitting for their horses and riding style. While many of the customers answer our calls, there are quite a few who prefer to chat. Therefore, we started to look around for a live chat solution to fulfill that need.

Solution

ProProfs Chat meets the need of communicating with quick response time for customers who may not be able to or prefer not to use the phone. Having live chat is another way for customers to connect with us and clearly, it is the preferred method of many.

Result

Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.

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