Help Desk Customer Success Case Studies

Help Desk Software - Horse Saddle Shop
Anything that helps us communicate better with our customers improves our revenue.
Charlie Hueni,
VP, Purchasing & Sales,
HorseSaddleShop
Help Desk Software - Lazy Cloud
With live chat, our guests know that we are accessible and will take care of their needs.
Carol Tiffany,
Proprietor,
Lazy Cloud
Help Desk Software - Military Cruise
With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
Mitchell Bank

Testimonials

Charlie Hueni
Charlie Hueni,

VP, Purchasing & Sales,
HorseSaddleShop

Anything that helps us communicate better with our customers improves our revenue.
Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.
Mitchell Bank
Mitchell Bank

Founder, MilitaryCruiseDeals

With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.
Carol Tiffany
Carol Tiffany

Lazy Cloud

With live chat, our guests know that we are accessible and will take care of their needs.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Daniel Stein
Professor Daniel Stein,

Director of Technology Initiatives, Touro College

Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Bill Wisell
Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services

Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
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