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Quiz not recording question selections or answers. Showing there are multiple unanswered questions.

A student taking the quiz answers all of the questions, however after hitting submit, the grade reflects that 23 questions are unanswered. He provided a video to me of all questions with a choice made and after clicking on the submit button, the results were as mentioned. He is using the chrome browser.
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Question by: FullSail2013
Category: Knowledge Base
Status: open
Asked on: Jun 18, 2019