Top ITIL Flashcards

At the start of the information age, IT was not always aligned with the interests of the various businesses. In order to bring them together, ITIL was created. This has helped many businesses around the world thrive and gain better results thanks to more competent IT departments. ITIL Is indeed a difficult subject but we think you can handle it. What is the name of the activity within the Capacity Management process whose purpose is to predict the future capacity requirements of new and changed services?

In which ITIL process are negotiations held with the customer about the availability and capacity levels to be provided? Which of the following BEST describes a Virtual Service Desk structure? These are only a few of what’s coming so be prepared.

ITIL V3 Foundations

Cards: 41| Attempts: 14| Last updated: Sep 17, 2015

What Are The 5 Stages Of The IT Se...

1. Service Strategy 2. Service Design 3. Se...

Define Practice.

A Way Of Working, Or A Way In Which Work Must...

Define Service.

A Means Of Delivering Value To Customers By F...

Define Service Provider.

An Organization Supplying Services To One Or ...

ITIL Foundation V3

Cards: 58| Attempts: 1| Last updated: Sep 18, 2015

Which Description Provides The Best Definiti...

The Unknown Cause Of One Or More Incident...

SLA’s

The SLA Identifies Measurable Benchmarks...

What Activities Are Included In The Chan...

- Filtering And Recording The Requests F...

What Program Is Initiated As A Result Of...

The Ongoing Tasks Of Service Level Manag...

ITIL Sample Paper 1

Cards: 40| Attempts: 0| Last updated: Sep 23, 2015

1. Which Of The Following Do Service Metrics ...

C. The End To End Service

Which Of The Following BEST Describes A Servi...

A. A Request From A Uer For Informaton,...

Which Of The Following Does The Availability ...

B. All Of The Above

What Are Request Models Used For?A. Assessing...

D. Defining How Common Types Of Service Reque...