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Cards In This Set
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Why work for the travel industry?
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1. Global industry- meet people from all over the world
2. People job - talking and dealing with public versus being in a small cubicle 3. Upbeat job - Clients looking forward to a trip 4. Satisfying- Help people realize a dream or personl goal 5. Education - learning something new, building storehouse of knowledge and carer 6. Own opportunites for personal travel that would not be available in another career Welcome xxi |
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Who can be a travel counsellor?
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1. Rentry mom- wanting to return to work in new field
2. Recent retiree with some businss experience and personal travel 3. High School graduate- finds travel exciting 4. International student away from home Welcome xxii |
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Travel industry attributes (requirements) 1st listing
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1. Pleasant, gracious telephone demeanor with all (clients, colleagues, suppliers)
2. Ability to meet the public, speak with clients in a posiive, upbeat and friendly manner, and willing to be patient if they a indecisive 3. Knowledge of basic office skills and proocol 4. Ability to read, write, spell, and speak English correctly 5. Understanding of world geography and a bit about varios nations Welcome xxii |
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Travel industry attributes (requirements) 2nd listing
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6. Basic math competency
7. Attention to detail 8. Ability to research internet and elsewhere 9. Ability to get along with co-workers and often work as a team 10. Ability to work alone and solve problems thinking on your feet 11. Dependability 12. Time managent skills and knowing how to prioritize Wecome xxii |
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Travel industry attributes (requirements) 3rd listing
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13. Willingness to go the extra mile
14. Ability to multitask 15. Ability to see the big picture - pull out lots of facts and pieces together into a whole. Welcome xxii |
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Tourism has 2 types of visitors
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Inbound- (receptive)
Outbound-travel to other spots in the US or to overseas destinations I-4 |
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Example of technology that helped the travel industry |
Railroad, large steamships, automobiles,airplanes
Computerization (allow airlines to keep track of planes and flights) Internet access I-5 |
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How can travel counselors help the average person who is attempting to schedule trip?
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Better rates
Additional knowledge and services I- 5 |
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What can effect the travel/tournism industry?
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Economic- not enough money,recession
Political Terrorism, wars Part 1-5 |
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The three main segments of the Travel/Tournism Industry
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1. Suppliers-own goods and services that travelers use 2. Distributors (Travel agencies,online travel agencies 3. Supporting business and organizations- provide maps, travel insurance, lobby |
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Travel agencies sell 2 major types of travel
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1. Leisure(vacation travel)
2. Business (corporate trave |
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Other names beside travel agent that can be used
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1, Travel counselor- Do more than book travel arranemets but give professional advise
2. Travel consultant 3 Travel manager |
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What is a conference system?
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Suppliers control who may sell their products.
Travel agencies meet certain standards in order to receive an appointment from conferences, to be able to sell their products |
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What is a commission?
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A fee or % of sale for selling supplier's product to the public
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What preferred is supplier relationship
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Suppliers reward agencise who steer clients to a particular product resulting in high commissions or overrides (extra payments for large volumeof sales,training programs and familarization trips for staff
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