PMP Chapter 8 - Quality

The comparison of a current product to industry standards or past standards to attain a measurement or baseline

Creation and delivery of a product that has met the specified requirements and conformance (or functionality) of use

The area of measurement three standard deviations (or Sigma) from the mean on a control chart

Cost of conformance to requirements and non-conformance

A process that examines which variables have the greatest outcome on a process or product

Diagrams that break down possible areas for failure in a process and allow analysis of impact for the area; sometimes considered an ideal tool for root cause analysis

Diagrams that display the connectivity of pieces of a system

Evaluating something created to ensure it meets the desired standards for use and conforms to requirements

A technique that takes a proactive stance to process development, one that makes improvements throughout a process as time evolves

An estimating technique that utilizes historical or industry data to create estimates based on parameters such as a per unit or size variable

Observe project results to verify they meet the applicable quality standards while attempting to improve overall quality

The entire group of similar criteria (Ex: All Americans, all owners of a particular product)

A set of activities completed in a certain order to create a product, result, or service

The degree to which a set of inherent characteristics fulfill requirements

Document that establishes the definition of quality, quality baseline, checklists; also defines and validates quality processes, tests the product, formats data for communication to project stakeholders, and deals with changes to quality standards and processes