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Related Flashcards
Cards In This Set
| Front | Back |
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The five Cs
Complete-
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The message must be complete, with all the necessary information given.
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The five Cs
Clear-
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The information given in the message must also be clear, using eye contact enhances clarity.
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The five Cs
Concise-
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Does not include unnecessary information and should be brief and to the point.
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The five Cs
Courteous-
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Acknowledge a patient with a smile or by name
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The five Cs
Cohesive-
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Organized and logical in its progression. Does not ramble and does not jump from one subject to another.
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What percentage of communication is non-verbal?
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70%
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What percentage of communication is through tone of voice?
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23%
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What percentage of communication is verbal?
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7%
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What is territoriality?
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The distance at which we feel comfortable with others while communicating.
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Intimate territory is...
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Touching to 6 inches
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Personal territory is..
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1 1/2 to 4 feet
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Social territory is...
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4 to 12 feet
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Public territory is...
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12 to 15 feet
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Is territorality handled differently in various cultures?
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Yes
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What kind of communication do we learn as infants?
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Non-verbal
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