Exam 3 - Chapter 12

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Exam 3 - Chapter 12

Organizational Behavior Team Processes

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Team Process
 term that reflects the different types of activities and interactions that occur within teams that contribute to their ultimate end goals.
Process Gain / synergy
getting more from the team than you would expect according to the capabilities of its individual members
-critical in situations in which the complexity of the work is high or tasks require a combination of members knowledge, skills, and efforts to solve problems.
- important because it results in useful resources and capabilities that did not exist before
process loss
getting less from the team than you would expect based on the capabilities of its individual members
Factors that create process loss  
Coordination loss
    -production blocking
Motivational loss
    -social loafing
coordination loss
process loss due to the time and energy it takes to coordinate work activities with other team members
 - time that could otherwise be devoted to task activity
Production blocking
a type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task
Motivational loss
loss in team productivity when members do not work as hard as they could
Social loafing
type of motivational loss resulting from members feeling less accountable for team outcomes, relative to independent work that results in individually identifiable outcomes
taskwork processes
activities of team members that relate directly to the accomplishment of team tasks
3 types of Taskwork processes
creative behavior
decision making
boundary spanning
teamwork processes
refer to the interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself
    - behaviors that create the setting or context in which taskwork can be carried out
Teamwork processes (3)
Transition process
Action process
Interpersonal process
transition processes
teamwork processes such as mission analysis and planning, that focus on preparation for future work in the team
action processes
teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place
- monitoring progress
- systems monitoring; keeping track of needed resources
- helping
- coordination
interpersonal processes
teamwork processes such as motivating and confidence building that focus on the management of the relationships among team members
conflict management  
important interpersonal process
relationship__ and task___
Team States
specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together
Types of team states
mental models
transactive memory
when members of teams develop stong emotional bonds - tends to foster high levels of motivation and commitment
drive toward conformity at the expense of other team priorities
no consideration of alternative viewpoints and perspectives
degree to which team members believe that the team can be effective across a variety of situations and tasks. team confidence
-has strong positive impact on team performance
mental models
level of common understanding among team members with regard to important aspects of the team and its task
-team members sharing in their understanding of each other's capabilities and which processes are necessary to help the team be effective
Transactive memory
refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team