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Related Flashcards
Cards In This Set
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1.
Name three misconceptions about EMD -
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1.
Callers are too upset to provide accurate and
useful responses to the EMD.
2.
Callers are unable to provide the EMD with the
required information to assist them effectively dispatch emergency medical
resources.
3.
All EMS calls must be answered “lights and
Sirens”
4.
The EMD is too busy dispatch to worry about
asking all necessary questions, to provide instructions or use medical protocol
cards “EMDPRS
5.
Emergency Medical instruction (provided over the
Phone ) cannot help patients and could actually be dangerous.
6.
Using the EMDPRS increases the amount of time
and resources required to process a call.
7.
EMD should have advanced medical knowledge
8.
EMDs should fear being sued for providing
medical instruction to a caller
9.
EMDs should fear telling callers that is “on the
way”
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1.
The EMD must determine the nature and severity
of the medical indecent type. -
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1.
TRUE
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1.
It is not the Emd Job to help ensure the safey
of bystanders, callers, patients and responding personnel –
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False
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1.
The EMD uses the EMDPRS to provide pre-arrival
instructions to callers that prepare them for the responders arrival –
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1.
TRUE
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1.
Name five characteristics of a successful EMD-
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1.
The
successful EMD is helpful and compassionate
2.
The successful EMD effectively handles the emotional
stress involved in caller/patient crisis situations and clearly guides callers
in these situations.
3.
The successful emd masters the skills,
philosophy and knowledge of emergency medical dispatch.
4.
A successful EMD effectively gathers information
from callers, prioritizes that information and consolidates that information in
a useful format
5.
A successful EMD assists other EMS personnel in
reaching the patient’s location.
6.
The successful EMD determines the nature of the
medical emergency without diagnosing the medical problem or condition.
7.
Successful EMD assist EMS personnel on the scene
as requested by EMS personnel and avoiding making patient care decisions by
long distance.
8.
A successful EMD reacts passively to hostile
callers, making no judgements based on the callers’s demeanor or past
experience witht eh caller.
9.
A successful EMD maintains confidentially
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1.
What re the three phases of the dispatch
function-
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1.
Phase 1- Call receiving activities where, what, when, how, who
2.
Phase 2 - Dispatch Activities
3.
Phase 3 – Post- Dispatch activities
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1.
Describe what happens during a call receiving
phase
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1.
In this phase an EMD takes and incoming call and
goes through a “caller interview” sequence
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1.
List in order the five questions the EMD is
trying to answer by using the interrogation procedures-
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1.
where,
what, when, how, wh
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Name three resources commonly found in most EMS
system
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1.
ALS, BLS, Fire, Police, Hospitals/ Emergency
Care facilities, Hazmat, Hyperbaric centers, trauma centers, animal control
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1
1.
What is a tiered system? What are the four of
the more common tiers?
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1.
2.
Tier 1- consist primarily of first responders
3.
Tier 2 – resources consist of basic life support
4.
Tier 3-
resources usually consist of Advanced life support
5.
Tier 4 – resources are typically air ambulances
services. Staffed by paramedics/ nurses
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1.
Name the two most common response modes
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1.
Cold 2.
Hot
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1.
Describe what is meant by a “ cold” Response –
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1.
No lights or sirens and no special emergency
vehicles rules apply. Responders are
part of the normal traffic flow.
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