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Related Flashcards
Cards In This Set
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What are the top 10 qualities/employers want?
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1. Communication Skills 2. Strong Work Ethic3. Teamwork Skills4. Initiative 5. Analytical Skills 6. Computer Skills 7. Flexibility/Adaptability 8. Interpersonal Skills 9. Problem-solving Skills 10. Technical Skills
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What are the 5 Communication Principles?
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1. Communication is Unavoidable 2. Communication Operates on Two-Levels 3. Communication is Irreversible 4. Communication is a Process5. Communication is Not a Panacea
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What are the two levels of communication?
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Content messages and Relational messages
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What are Content Messages?
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Information about the topic under discussion.
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What are Relational Messages?
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Signals indicating how people feel about one another.
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Explain the Utilitarian Approach.
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Does this action provide the greatest good for the greatest number?
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Explain the Rights Approach.
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Does this action respect the moral rights of everyone?
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Explain the Fairness or Justice Approach.
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Is this action fair and free of discrimination or favoritism?
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Explain the Common Good Approach.
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Does this action further the common or community good?
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Explain the Virtue Approach.
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Does this action promote the development of virtue in me and my community?
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What is Downward Communication?
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Occurs whenever a superior initiates a message to their subordinates.
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What is Upward Communication?
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Messages flowing from subordinates to superiors.
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What is Horizontal/Lateral Communication?
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Messages between members of an organization with equal power.
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What are Individualistic Cultures?
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Cultures inclined to put their own interest and those of their immediate family ahead of social concerns.
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What are Collectivist Cultures?
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Cultures who have tight social frameworks in which members of a group feel primary loyalty toward one another and the group to which they belong.
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