Which configuration steps are required for the new case management implementation in the case below?
Universal Containers is designing a new case management process with the following requirements:- Both support agents and product managers need to participate in the case process.- Cases Must be updated as they move through the steps in the process.- All changes to a case Must be tracked.
A. Configure case status values. B. Enable field tracking history for fields. C. Update case comments using a trigger. D. Create list views for each case queue