Which configuration steps are required for the new case management - ProProfs Discuss
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Which configuration steps are required for the new case management implementation in the case below?
Universal Containers is designing a new case management process with the following requirements:- Both support agents and product managers need to participate in the case process.- Cases Must be updated as they move through the steps in the process.- All changes to a case Must be tracked.



A. Configure case status values.
B. Enable field tracking history for fields.
C. Update case comments using a trigger.
D. Create list views for each case queue

This question is part of Service Cloud study guide
Asked by Dwag, Last updated: Jan 06, 2020

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dwag

Dwag

Answered Nov 16, 2017

Configure case status values.
Enable field tracking history for fields.
 

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