Customer engagement is important for creating personal experiences with your customers. This can be done by creating an online help centre that allows your customers to solve their questions and problems by themselves. This can help create positive associations from the customer with your brand and thus allowing them to become repeat customers. A software that allows you to create helpdesks is a customer engagement software and the best one in the online market is Zoho Desk.
This versatile software is customizable and easy to use, and is packed with a diverse range of customer engagement features like online helpdesk creation, dashboard, feedback management, and customer segmentation. At a modest $12/month, this software is worth the investment if you want to take your customer engagement practices to another level.