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You are a project manager of a project close to completing delivery of the final product when an important stakeholder contacts you about a requirement that seems to be missing from the project scope. You schedule a meeting with them to discuss the specifics of the requirement and the possible options for handling it. During the meeting the conversation becomes somewhat heated when the stakeholder demands to know when the requirement will be completed. What is the best way to handle this situation?



A. Use the conflict resoulution technique of Smoothing to examine the alternatives and identify a win-win solution
B. Explain that any details on whether the requirement is approved or might be completed would be made by the CCB and assist them in completing a Change Request
C. Recognize the stakeholder as a blocker and leave the meeting room to avoid further conflict with a stakeholder
D. Agree to personally handle their request to ensure that it is completed as soon as possible to avoid any further conflict

This question is part of

Stockton PMP Mock Exam
Asked by Peyton, Last updated: Dec 18, 2019

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1 Answer

John Smith

John Smith

Answered Sep 12, 2016

Explain that any details on whether the requirement is approved or might be completed would be made by the ccb and assist them in completing a change request-monitoring & controlling - integration managementthe ccb must review and approve all change requests. explaining this fact and then assisting with the completion of the change request is the best way to handle this. the technique of smoothing does not involve examing alternatives and is not win-win. withdrawing during a conflict is never the best option. agreeing to personally handle the request and to ensure its completed as soon as possible sets an unrealistic expectation that it is already approved.
 

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