A. Adding additional features to make the customer happy B. Being aligned to the organization s strategic goals C. Meeting or exceeding the documented requirements D. Meeting or exceeding the customer s expectations
Meeting or exceeding the documented requirements-monitoring & controlling - quality managementquality is best defined as the degree to which the project meets the requirements. adding extra features (also called gold plating), as suggested in a, does not make something high quality and is typically frowned upon because you are inappropriately using project resources on nonessential features. choice b is not relevant to quality, but is important for a project to consider when defining the charter. choice d has to do with success criteria. success criteria is a measure of meeting customer expectaations, while quality is a meaure of meeting requirements.