You just delivered a product to your customer, when you receive an - ProProfs Discuss
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You just delivered a product to your customer, when you receive an email informing you that the end result is unacceptable. The customer says that a crucial component is missing, but you know that component was not in the original plan. Also, the product passed all quality tests. How should you respond?



A. Repair the product to include the missing component at no charge to the customer, because the customer is always right.
B. Perform the work and bill the customer for the added cost.
C. Meet with the customer to document the missing component, and then issue a change request to complete the required work.
D. Inform the customer that since the product passed all quality tests and passed scope verification, it is complete.

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Stockton PMP Mock Exam
Asked by Kaelyn, Last updated: Feb 16, 2020

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John Smith

John Smith

Answered Sep 12, 2016

Meet with the customer to document the missing component, and then issue a change request to complete the required work.-executing - integration managementthe correct answer in this situation is choice c. before you do anything that involves a deviation from the original plan, you should document the change and issue a change request. only after the change request has been approved should you begin working on it. because of this, choices a and b are clearly incorrect. choice d is also incorrect. just because a product passed the quality and scope verification processess does not mean the product will meet the customers approval. something clearly was missed here and thus you should work to try and resolve it.
 

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