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Two of your team members are arguing over a technical issue on your project. You suggest that they put their differences aside and offer to take them both to lunch. Which conflict resolution technique did you use?



A. Withdrawel
B. Compromise
C. Confronting
D. Smoothing

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Stockton PMP Mock Exam
Asked by Keaton, Last updated: Apr 02, 2020

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1 Answer

John Smith

John Smith

Answered Sep 12, 2016

Smoothing-executing - human resource managementthis is an example of smoothing, which occurs when you try to gloss over the issue or change the subject. as a good project manager this is not your best option, because the problem still exists and will likely come up again. the better option would have been to confront the problem, which would involve sitting down, discussing options, and trying to solve the problem. withdrawal is where one party shuts down or walks away from the conversation. compromise is where both parties give something up and meet in the middle.
 

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