What should a consultant recommend to accomplish this requirement? A - ProProfs Discuss
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What should a consultant recommend to accomplish this requirement? A contact center manager needs to restrict who can create an FAQ Article Type within knowledge.



A. Hide the Article Management tab for users who should have read-only access to articles.
B. Create a publisher profile that includes create access on the FAQ article type.
C. Enable the Manage Articles permission for the publisher profile and assign it to users.
D. Set the organization-wide default to private and create sharing rules for the FAQ article type.

This question is part of Service Cloud Deck 1
Asked by Mandrake, Last updated: Jun 01, 2020

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2 Answers

G. Roland

G. Roland, Professor, Austin

Answered Jan 28, 2019

FAQ refers to the frequently asked questions sections of a website or for a company. These questions and answers are those that are commonly asked to the company about the company. However, these questions may also include information that the company wants potential clients to know in order to purchase their products or services.

A consultant may want to recommend something if a contact center manager needs to restrict those who can create an FAQ Article type within knowledge. If clients and employees have general access to the company’s website, then they may want to limit those who have access to the FAQ page. The consultant would recommend to create a publisher profile that includes creating access on the Frequently asked questions article type.

 

mandrake

Mandrake

Answered Oct 25, 2017

Create a publisher profile that includes create access on the FAQ article type.
Enable the Manage Articles permission for the publisher profile and assign it to users.
 

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