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Which guideline is followed if a policy cancels due to Nationwide error and it is not flagged for bad risk?



A. Contact SST for approval to reverse
B. Contact the Underwriter for approval to reverse
C. Reverse the policy, if you are a Moderate or Complex rep, with evidence that it is company error.

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2013 PLSC LEG BB#6
Asked by Mackenzie, Last updated: Jan 18, 2020

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John Smith

John Smith

Answered Sep 09, 2016

Reverse the policy, if you are a moderate or complex rep, with evidence that it is company error.-inquira - plrm5732reversals due to company errors do require evidence of company error (for example: the customer is quoted the wrong amount to pay, or a misapplied payment). review policy notes for documentation.reversals due to company errors do not require underwriting approval when the policy is not flagged as a bad risk. if the policy is flagged as a bad risk, underwriting approval is required.csrs will need to follow the handling procedures to reverse the policy, after all guidelines are met.
 

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