Which solution should a consultant recommend to meet the requirements - ProProfs Discuss
Topics
Products
Follow Us:

Which solution should a consultant recommend to meet the requirements of the following case?

UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, ETC.). Additional requirements are listed below:• Support attachments up to 20MB per inquiry• Over 10,000 inquiries per day•

A. Email-to-Case
B. Web-to-Case
C. On-Demand Email-to-Case
D. Customer Chatter groups



This question is part of Service Cloud v.1
Asked by Wyatt Williams, Last updated: Jun 29, 2020

+ Answer
Request

4 Answers

putx

Putx

Answered Feb 19, 2018

C. On-Demand Email-to-Case

 

jcashion

Jcashion

Answered Oct 13, 2017

Per H&T (https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=0)

email to case has a cap of2,500 emails that can be converted to cases each day.

I guess the question would be do all of those inquiries get converted to cases? If so, on demand email to case might be a better option because it is based on the # of user licenses 1000.

(Number of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000)

 

John Adney

John Adney

Answered Oct 13, 2017

Per H&T (https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=0)

email to case has a cap of2,500 emails that can be converted to cases each day.

I guess the clarification would be do all of those inquiries get converted to cases? If so, on demand email to case might be a better option because it is based on the # of user licenses 1000.

(Number of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000)

 

Wyatt Williams

Wyatt Williams

Answered Oct 13, 2017

Email-to-Case
1
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.