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What aspects would you not expect to see in a Service Level report designed for the customer?



A. The average utilization level of the Service Desk
B. The level of availability realized and the time not available per period
C. The percentage of incidents that was resolved within the target
D. The successful and reverted Changes during a specific period

This question is part of ITIL Practice
Asked by Hamidos, Last updated: May 30, 2020

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2 Answers

Bergeront Tiffney

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Bergeront Tiffney, Computer Engineer, M. Tech, Southeast Montgomery

Answered Jan 28, 2019

In management, there will be reports that have to be done in order to make the company run their business efficiently. One of these reports is called the Service Level Reporting. This service level reporting is done to determine how the service in a company is being done efficiently and is up to the best level possible.

To run the service level report, you should do a few steps. First, you will need to choose reports and click okay or go. Then you need to select the output type. It can either be HTML or export where you choose it from your own files. Last, you need to choose the data range that you want to see. It can either be exact or before or after.

 

hamidos

Hamidos

Answered Oct 13, 2017

The average utilization level of the Service Desk
 

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